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https://www.certguidance.com/explaining-support-levels-itil-itsm/
May 04, 2019 · They also wonder that how many levels of support service (i.e.- IT Support Levels of Help Desk or Service Desk) is offered by the provider they are working with and what facilities these levels have. So, to provide a guideline we will discuss on the ITIL's view on the levels of support service an IT service provider should have.
https://wiki.en.it-processmaps.com/index.php/ITIL_Roles
Often, the Service Owner will lead a team of technical specialists or an internal support unit. Supplier Manager. ... provides a summary of the ITIL roles and their levels of responsibility in the ITIL processes; it defines the following responsibilities: R - Responsible, A - Accountable, C - Consulted and I - Informed.
https://www.greycampus.com/blog/it-service-management/it-support-what-are-the-different-levels
Jan 19, 2018 · IT support tier and IT support levels are same. Image source: https://www.setbc.org. Technical support is divided into levels or tiers, to serve the customer base. The number of levels and organization of tech support group is dependent on business need to serve and their ability.
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