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https://wiki.en.it-processmaps.com/index.php/Service_Support
Overview of Service Support, ITIL V2 Service Desk and Incident Management Process Objective: The "Service Desk and Incident Management" process aims to restore IT Services to their defined Service Levels as quickly as possible The process is also responsible for receiving and processing Service Requests, for assisting users, and for coordinating the Incident Resolution with Specialist Support …
https://wiki.en.it-processmaps.com/index.php/ITIL_Processes
The ITIL discipline Service Support provides all operative Processes necessary for the handling of Service interruptions and for the implementation of Changes; the availability of …
https://www.helpsystems.com/solutions/automation/service-support-itil-version-2
ITIL Service Support Service Support is one of two disciplines comprising IT Service Management. It encompasses the support processes necessary to ensure service quality. These processes manage problems and changes in the IT Infrastructure and are more control-oriented than technical in nature.
https://www.cherwell.com/library/essential-guides/essential-guide-to-itil-framework-and-processes/
Implementing ITIL processes and obtaining ITIL certification offers significant business benefits. These benefits include managing service interruptions, building satisfied customer relationships by providing services that meet customer demand, and enhancing service efficiency, employee productivity, and business value while reducing service costs
https://www.ok.gov/cio/Customer_Portal/Support_Processes_(ITIL)/
Support Process (ITIL) The Office of State Finance (OSF) Information Services Division (ISD) uses the Information Technology Infrastructure Library (ITIL) framework to create a technology culture focused on providing quality services at the best value for the customer.
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