Find all needed information about Itivity Support Agent. Below you can see links where you can find everything you want to know about Itivity Support Agent.
http://itivity.net/iTivityDeploymentGuide/Deploying_iTivity_Agents.htm
The Support Module is an iTivity distribution that provides the software needed to deploy the Admin Agent and Live Support Agent on Windows. The Support Module can be installed as part of the iServer installation process or separately. Installing the Support Module creates a set of files that are typically copied to a web server.
http://tridia.itivity.net/
For 12 years iTivity has been the flagship product of Tridia and the most advanced Linux Remote Support solution in the world. Today, iTivity does even more. iTivity secures Linux-based servers and devices 24 / 365, making iTivity the only Secure Environment for Remote Linux Products.
https://support.tridia.com/
Welcome to the Online Support Center. ... Our Online Support Center is a resource for both iTivity and our DoubleVision Pro products. We hope it will be valuable in providing you with the tools you will need to best support your business or your client based business.
http://itivity.net/iTivityUserGuide/Ch6_Attended_iAgent.htm
It can also be installed from a distribution MSI file. See Chapter 5for information on installing the iTivity iAgents. 6.1 Requesting Support . After the Attended iAgent is installed, a user can easily connect to their assigned iServer and issue a Help Request. 1. Choose Start > All Programs > iTivity > Attended iAgent > iTivity Help.
https://support.tridia.com/faq/showfaq.php?faq_id=187
Trouble installing iTivity Admin Agent on a system running 3rd party VNC TightVNC and RealVNC 3.x both use the same internal SCM name to register the (WinVNC/rfbd/screen server) service. If you remove the TightVNC and/or RealVNC 3.x first and then install the iTivity admin agent, your Admin Agent should work properly.
https://docs.itivity.net/attended_agent
The attended agent allows users of Windows computers to connect to a hyperserver and request support. The support request is then displayed in the iTivity console. The Attended agent creates an "on-demand" rather than a persistent connection.
http://itivity.net/iTivityDeploymentGuide/Deploying_the_iServer.htm
For information on specifying support domains for an Agent computer, see the iTivity User Guide, Section 5.3 Editing the Agent HTML Files and Section 5.5, Installing the Admin Agent or Live Support Agent From the Distribution EXE.
https://docs.itivity.net/
The support request is then displayed in the console. The attended agent also allows users to chat with an administrator who responds to their help request. 4. The unattended agent provides for remote viewing and administration of Windows or Linux systems. This agent …
http://itivity.net/iTivityDeploymentGuide/Troubleshooting.htm
This chapter provides iTivity troubleshooting information, including general recommendations and a listing of solutions for typical issues. ... If iTivity Support Domains are in use, verify that the user name in question is a member of the support domain specified. ... The Live Support Agent or Admin Agent software is unable to establish a ...
https://docs.itivity.net/appendix_a
Appendix A: Silent Install. The iTivity Windows-based software components: console, hyperserver, and agents, are provided by iTivity as standard MSI installers. ... silent installation is to create a custom installer on the iTivity support web site. ... The following public properties are recognized by the attended agent MSI installer from iTivity.
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