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https://pubsonline.informs.org/doi/abs/10.1287/mnsc.49.4.416.14419
In this paper, we examine the process of technical support work and the role of knowledge in enhancing the productivity of such work. We develop the concepts of problem-solving tasks and moves to describe technical support work, while using call resolution time and problem escalation as …Cited by: 148
https://www.researchgate.net/publication/220535179_Knowledge_and_Productivity_in_Technical_Support_Work
In this paper, we examine the process of technical support work and the role of knowledge in enhancing the productivity of such work. We develop the concepts of problem-solving tasks and moves to ...Author: Amit Das
https://dl.acm.org/citation.cfm?id=970446
In this paper, we examine the process of technical support work and the role of knowledge in enhancing the productivity of such work. We develop the concepts of problem-solving tasks and moves to describe technical support work, while using call resolution time and problem escalation as …Cited by: 148
https://ideas.repec.org/a/inm/ormnsc/v49y2003i4p416-431.html
Downloadable! In this paper, we examine the process of technical support work and the role of knowledge in enhancing the productivity of such work. We develop the concepts of problem-solving tasks and moves to describe technical support work, while using call resolution time and problem escalation as measures of productivity. Using hierarchical log-linear modeling, we establish the link ...
https://core.ac.uk/display/6677425
Abstract. In this paper, we examine the process of technical support work and the role of knowledge in enhancing the productivity of such work. We develop the concepts of problem-solving tasks and moves to describe technical support work, while using call resolution time and …
https://www.csudh.edu/Assets/csudh-sites/cbapp/docs/departments/isom/NancyDengPaper5.pdf?Nancy+Deng+Paper
Knowledge boundary spanning and productivity in information systems support community Xuefei (Nancy) Denga,⁎, Lei Chib a College of Business Administration and Public Policy, California State University, Dominguez Hills, Carson, CA 90747, United States b EmblemHealth, 55 Water Street, New York, NY 10041, United States article info abstract Article history:
https://simplicable.com/new/productivity
20 Types of Productivity posted by John Spacey, November 29, 2016. Productivity is the rate of output that is created for a unit of input. It is used to measure how much you get out of an hour worked or a dollar of investment. The following are factors that are tend to improve productivity. ... Includes information support for knowledge work ...
https://www.atlassian.com/it-unplugged/knowledge-management/7-knowledge-management-tips
This makes knowledge management more important than ever. Not only does knowledge improve service quality, but it lowers the overall cost of support by boosting productivity. 1: Find out where your knowledge is and centralize it. As technology evolves, knowledge will exist in …
https://www.inc.com/jeff-pochepan/the-best-office-layouts-for-four-different-types-of-work-environments.html
Nov 28, 2016 · If your innovative office supports these 4 work modes, you could see a rise in creativity, productivity, and breakthroughs among your employees. Design Your …
https://www.researchgate.net/publication/319392682_Knowledge_Transfer_and_Work_Productivity
The Digitalization of work may enable better use of knowledge, which is expected to result in enhanced productivity and efficiency. Different organizations adopt digital ways of working, products ...
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