Knowledge Based Support

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Customer Support - Knowledge Base Search

    https://support.cch.com/kb/home.aspx
    Product Support. CCH Axcess; CCH ProSystem fx Tax; CCH ProSystem fx Engagement; CCH ProSystem fx Document; CCH ProSystem fx Practice Management; CCH IntelliConnect; CCH IntelliForms; CCH Accounting Research Manager; CCH AnswerConnect; CCH Axcess Financial Prep; CCH Axcess iQ; RBsource RBsourceFilings; All Products

Knowledge-centered support - Wikipedia

    https://en.wikipedia.org/wiki/Knowledge-Centered_Support
    Development began in 1992 by the Consortium for Service Innovation, a non-profit alliance of support organizations. Its premise is to capture, structure, and reuse technical support knowledge. Initially it was known as Solution-Centered Support, and was renamed to acknowledge the methodology as best practices in knowledge management.

Knowledge Base - SAP Support Portal Home

    https://support.sap.com/en/my-support/knowledge-base.html
    The SAP Support Portal page covering the SAP Support Knowledge Base Search (found in the SAP ONE Support Launchpad), My SAP Notes & KBAs, Guided Answers, Note Assistant, Important SAP Notes & KBAs and the Side-Effects of SAP Notes.

Creating & Managing a Knowledge Base: The Ultimate Guide

    https://www.hubspot.com/knowledge-base
    This breaks down further into different knowledge base sections, such as support community, their outstanding blog, and a video-based academy. Here's an example lesson from their academy: Any given product-based help article is high quality, and it includes a variety of teaching styles -- …

Knowledge-Based Support Reviews and Pricing - 2020

    https://www.capterra.com/p/83112/Knowledge-Based-Support/
    Find out what users are saying about Knowledge-Based Support. Read user Knowledge-Based Support reviews, pricing information and what features it offers.

What is knowledge-based systems (KBS)? - Definition from ...

    https://searchcio.techtarget.com/definition/knowledge-based-systems-KBS
    May 01, 2018 · A knowledge-based system (KBS) is a form of artificial intelligence (AI) that aims to capture the knowledge of human experts to support decision-making. Examples of knowledge-based systems include expert systems, which are so called because of their reliance on human expertise.



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