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http://knowledge-centered-support.com/
What is knowledge centered support? Knowledge centered support (KCS SM) is a methodology for capturing, authoring, refining, and publishing information that is relevant to the support processes for an organization. When corporate knowledge is structured and processed in a methodical manner it can have positive effects on the service desk, the helpdesk, and the staff and clients of the business.
https://www.thekcsacademy.net/kcs/
The Academy offers KCS certification for people and KCS Verified and Aligned designations for tools and services. The KCS Academy is a network of KCS practitioners and vendors who support the successful adoption of KCS and contribute to the continuous improvement of the KCS methodology across all knowledge-intensive industries. More information:
https://www.bmc.com/blogs/what-is-knowledge-centered-support-kcs-explained/
Aug 17, 2017 · As of spring 2017, KCS methodology is on its sixth version. The Two Loops of Knowledge Centered Service. KCS provides a continuous loop for managing, sharing, and improving knowledge, effectively becoming the way an IT team provides technical support, both to …
https://helpjuice.com/blog/knowledge-centered-support
Defining Knowledge-Centered Support (KCS) The business world is full of fancy terms for seemingly basic concepts. But Knowledge-Centered Support is definitely one you should know. Especially when it comes to “putting out fires” in your business. KCS is a methodology that asserts that knowledge is a crucial asset to an organization.
https://elearningindustry.com/knowledge-centered-support-methodology-part-2-implementation
Apr 15, 2016 · The Knowledge Centered Support (KCS) methodology defines knowledge slightly differently - namely, as “information that enables one to take action”. Knowledge Centered Support seeks to gather and record the collective experience within an organization - primarily, the kind of experience that can be re-used.Author: Michael Treser
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