Knowledge Centered Support Principles Certification

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KCS Principles - thinkhdi.com

    https://www.thinkhdi.com/education/courses/kcs-principles.aspx
    Certification. This certification verifies that support center professionals possess the understanding of the Knowledge-Centered Service (KCS SM) methodology, a set of processes/practices that leverage knowledge as a key asset of the support organization.

Knowledge Centered Support > KCS Certification

    http://knowledge-centered-support.com/KCS-Certification
    Knowledge Centered Support - Building a knowledge culture. KCS Certification. Various KCS certification levels exist for support professionals to demonstrate that they understand and can apply the principles of knowledge centered support.

Knowledge-Centered Support Principles Certification

    https://www.thinkhdi.com/certification/professional/kcs.aspx
    The KCS Principles certification exam is designed to test an individual’s comprehension of the KCS SM methodology. In response to the needs of the industry, HDI and the Consortium for Service Innovation jointly developed the first KCS Principles course in 2003 in …

Knowledge Centered Support > Home

    http://knowledge-centered-support.com/
    What is knowledge centered support? Knowledge centered support (KCS SM) is a methodology for capturing, authoring, refining, and publishing information that is relevant to the support processes for an organization. When corporate knowledge is structured and processed in a methodical manner it can have positive effects on the service desk, the helpdesk, and the staff and clients of the business.

Knowledge-Centered Service – The KCS Academy

    https://www.thekcsacademy.net/kcs/
    The Academy offers KCS certification for people and KCS Verified and Aligned designations for tools and services. The KCS Academy is a network of KCS practitioners and vendors who support the successful adoption of KCS and contribute to the continuous improvement of the KCS methodology across all knowledge-intensive industries. More information:

Knowledge-Centered Service (KCS®) - Consortium for Service ...

    https://www.serviceinnovation.org/kcs/
    Moving from “Knowledge-Centered Support” to “Knowledge-Centered Service”: defining KCS principles and practices as a generic knowledge management methodology. Activities: Team meeting to discuss improvements and updates to the KCS Practices; Occasional web sessions as needed; Details: KCS is a little over 20 years old and it continues ...

Knowledge Management Foundations: KCS Principles

    https://trainingv1.thinkhdi.com/scorm/lms/LmsCourses/3/KCSV5_FUND/PDF/KCSF-standard.pdf
    The following section provides a description of each standard category for the Knowledge-Centered Support Fundamentals Certification Standard. Standard Category Descriptions 1.0 Background This section of the standard relates to the history of Knowledge-Centered Support. 2.0 KCS Practices The Knowledge-Centered Support practices and principles ...

The KCS Academy – Distinguish yourself as an adopter of ...

    https://www.thekcsacademy.net/
    Learn more about Knowledge-Centered Service, the methodology that reduces support costs while improving the customer experience. KCS Principles and Core Concepts ... Get Certified. Certification. The KCS Academy is the only authorized certifying body for KCS. Earn industry recognition for your mastery of KCS practices through certification ...

Knowledge-Centered Service (KCS) v6 - Consortium for ...

    https://library.serviceinnovation.org/KCS
    KCS Principles and Core Concepts This document is intended to describe the principles and core concepts of Knowledge-Centered Service (KCS). KCS Principles; KCS Core Concepts; References and Resources; ... KCS and Certification Support For help with certification and frequently asked questions.



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