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https://www.atlassian.com/it-unplugged/knowledge-management/why-kcs
For the rest of us, let’s take a deeper dive into Knowledge Centered Support, starting with exactly what it means. What in the world is Knowledge Centered Support? Simply put, Knowledge Centered Support (KCS) is about treating the collective knowledge of your organization as a valuable part of how you solve problems (and prevent future ones).
http://knowledge-centered-support.com/Principles
Knowledge Centered Support Principles in Action. Providing a world-class support using knowledge centered support principles involves a concerted effort and coordination from all parties involved. Here are just a few concepts to consider. Classify knowledge articles
https://en.wikipedia.org/wiki/Knowledge_Centered_Support
Development began in 1992 by the Consortium for Service Innovation, a non-profit alliance of support organizations. Its premise is to capture, structure, and reuse technical support knowledge. Initially it was known as Solution-Centered Support, and was renamed to acknowledge the methodology as best practices in knowledge management.
https://www.serviceinnovation.org/kcs/
The KCS initiative consists of two components: a tactical discussion on KCS adoption and success, and a strategic discussion about the evolution of KCS and what is next. An overview of the KCS methodology A list of KCS resources KCS FAQs KCS Adoption and Success Discussions Goal: Ongoing support for Consortium members on their KCS … Continue reading Knowledge-Centered Service (KCS®)
https://www.knowledgedesk.com/
KnowledgeDesk is transforming ITSM software into a knowledge-centric, data-driven, decision-making system. We call it Knowledge-Centered Service Management.
https://elearningindustry.com/knowledge-centered-support-methodology-getting-started
Mar 18, 2016 · Knowledge Centered Support was developed in 1992 by the Consortium for Service Innovation, and is being supported and improved to this day. The main goal of the project was to formulate and share the best practices for gathering, structuring, and reuse of information. Knowledge Centered Support is based on 4 main principles:Author: Michael Treser
http://www.helpmasterpro.com/Product/ITSM-Best-Practice/Knowledge-Centered-Support
Knowledge centered support (KCS) is a methodology for capturing, authoring and publishing information that is relevant to the support processes for an organization. When corporate knowledge is structured and processed in a methodical manner it can have positive effects on the service desk, the helpdesk, and the staff and clients of the business ...
https://blog.servicerocket.com/adoption/knowledge-centered-support-kcs-the-future-of-support
This is where the concept of knowledge centered support comes into play (in short KCS). It focuses on the following points: Integrate the reuse, improvement, and creation of knowledge into the problem solving process (if it doesn’t exist) Evolve content based on demand and usage; Develop a knowledge base of collective experience to date
https://www.thinkhdi.com/education/courses/kcs-principles.aspx
Knowledge-Centered Service (KCS), developed by the Consortium for Service Innovation, is a methodology and a set of processes and practices that leverage knowledge as a key asset of the support organization. Knowledge-Centered Service (KCS) is proven to allow service and support organizations to significantly improve service levels to customers ...
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