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https://www.atlassian.com/it-unplugged/knowledge-management/knowledge-centered-support-really-works-video
Knowledge centered support really works video; Knowledge Management / webinar The benefits of knowledge-centered support . There are both quantifiable and qualitative benefits to adopting knowledge-centered support (KCS). Companies who have implemented KCS report dramatic improvements in …
https://www.youtube.com/watch?v=rWr6guAQjWc
Sep 30, 2014 · There are both quantifiable and qualitative benefits to adopting knowledge-centered support (KCS). Organizations who have implemented KCS report dramatic improvements in operating costs, incident ...Author: Atlassian
https://www.serviceinnovation.org/kcs/
The KCS initiative consists of two components: a tactical discussion on KCS adoption and success, and a strategic discussion about the evolution of KCS and what is next. An overview of the KCS methodology A list of KCS resources KCS FAQs KCS Adoption and Success Discussions Goal: Ongoing support for Consortium members on their KCS … Continue reading Knowledge-Centered Service (KCS®)
http://knowledge-centered-support.com/Principles
Knowledge Centered Support Principles in Action. Providing a world-class support using knowledge centered support principles involves a concerted effort and coordination from all parties involved. Here are just a few concepts to consider. Classify knowledge articles
https://blog.servicerocket.com/adoption/knowledge-centered-support-kcs-the-future-of-support
This is where the concept of knowledge centered support comes into play (in short KCS). It focuses on the following points: Integrate the reuse, improvement, and creation of knowledge into the problem solving process (if it doesn’t exist) Evolve content based on demand and usage; Develop a knowledge base of collective experience to date
https://www.salesforce.com/video/196867/
Join us to hear from Greg Oxton, Executive Director for the Consortium for Service Innovation and Apollo Education Group as they share the dramatic impact Knowledge Centered Support (KCS) has on your bottom line through self-service and call deflection, all while improving your product and services in …
http://knowledge-centered-support.com/KCS-links
https://www.thekcsacademy.net/kcs/
KCS becomes the way people solve problems and creates knowledge as a by-product of problem solving. While KCS is enabled by technology, KCS is primarily about people. People are the source of knowledge. KCS has proven that the best people to capture and maintain support knowledge are the people who create and use it every day.
https://www.facebook.com/KCSAUS/
Knowledge Centered Support Australia, Sydney. 1 like. Computer Company. Jump to. Sections of this page. Accessibility Help. Press alt + / to open this menu. Facebook. ... Knowledge Management Video Series: KCS 5.3- Reuse: Dealing with Duplicate Knowledge: Knowledge Centered Support (KCS). PLEASE LIKE THIS VIDEO and SHARE THIS VIDEO.Followers: 1
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