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https://financesonline.com/10-important-kpis-and-metrics-your-customer-support-team-should-be-using/
In customer support, KPIs offer measurable values based on metrics gathered from response time, ticket volume, active and resolved issues, escalation rates in complaints, customer feedback, conversion rate, etc. What makes KPIs quite effective are the resulting actions they trigger.Author: Nestor Gilbert
https://www.klipfolio.com/resources/kpi-examples/support
Your support team works tirelessly to help your customer base. Support KPIs and Metrics gives your support team insight into their efforts and aids them in bringing their work to the next level, always knowing where they stand.
https://opsdog.com/resources/5-it-support-kpi-examples-for-it-managers/
The Unit Cost: Customer Support Ticket KPI for the IT Department measures the total expense incurred by the User Support & Services compared to the total number of customer support tickets opened over the same period of time. Though a bit different than the previous IT support metrics, defining the cost of operations is a must.
https://www.datapine.com/blog/helpdesk-service-desk-kpi-metrics-examples-templates/
Apr 24, 2019 · A helpdesk KPI (or service desk KPI) is a performance metric centered on your business’s customer service and support activities. These KPIs include first response times, issue resolution rates, customer satisfaction levels, and other important consumer-facing metrics.4.8/5(6)
https://www.kpims.co.za/kpi-category/kpis-by-strategic-goals/process/support/
Support KPIs are designed to ensure that a company’s basic policies, procedures, controls and project regulations are being adhered to on a daily basis. If a business goes off track, there are support processes that ensure the business’s core processes and objectives are easily reverted to.
https://www.clearpointstrategy.com/18-key-performance-indicators/
A good KPI should act as a compass, helping you and your team understand whether you’re taking the right path toward your strategic goals. To be effective, a KPI must: Be well-defined and quantifiable. Be communicated throughout your organization and department. Be crucial to achieving your goal. (Hence, key performance indicators.)
https://kpidashboards.com/kpi/
We've assembled a collection of sample metrics and key performance indicators (KPIs) that you can use as a starting point. By Department and Industry We have KPIs for both common departments as well as all 20 of the US Government's major industry categorizations.
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