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https://www.certguidance.com/explaining-support-levels-itil-itsm/
May 04, 2019 · Explaining different IT support levels (IT Support Tiers) described in IT Service Management (ITSM). Explaining L0, L1, L2, L3, L4 levels of IT support Tiers.
https://searchcustomerexperience.techtarget.com/definition/level-of-support-support-level
Mar 01, 2007 · Some companies name their levels of support basic and advanced. Others call them level 1, level 2, and level 3 or level A, level B, and level C. Typically, when a software user calls for technical assistance, a level 1 technician tries to answer all questions, which might include help with simple problems or general "how-to" questions.
https://joehertvik.com/help-desk-definitions-level-1-level-2-level-3-support/
In one of my roles, I run a Help Desk for two companies outside of Chicago. One of the confusing things about Help Desk management and talking to people about an IT Operations Help Desk, is that people don’t understand what Level 1, Level 2, and Level 3 Help Desk support is (as well as Level 0 support and Level 4 support, which not everyone talks about).
https://itknowledgeexchange.techtarget.com/itanswers/l1l2-and-l3-support/
Sep 29, 2009 · Level 1 Support generally takes the call and opens a ticket. key skills required are: Communication, Customer facing skills. Level 2 Support tries to reproduce the problem in an environment similar to where the problem was reported and does the initial triage of the issue and provide as much detail to the 3rd Level support, if they can't resolve the issue.
https://www.dictionary.com/browse/support
Support definition, to bear or hold up (a load, mass, structure, part, etc.); serve as a foundation for. See more.
https://en.wikipedia.org/wiki/Technical_support
Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product,...
https://www.merriam-webster.com/dictionary/support
Support definition is - to endure bravely or quietly : bear. How to use support in a sentence. Synonym Discussion of support.
https://www.thefreedictionary.com/support
Define support. support synonyms, support pronunciation, support translation, English dictionary definition of support. customer service, as in tech support tr.v. sup·port·ed , sup·port·ing , sup·ports 1.
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