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http://discovery.ucl.ac.uk/5607/1/5607.pdf
Language support for service-level agreements for application-service provision James Skene A dissertation submitted in partial fulfillment of the requirements for the degree of Doctor of Philosophy of the University of London. Department of Computer Science University College London November 2, 2007
http://core.ac.uk/display/1673297
Abstract. My thesis is that practical language support can be provided for Service-Level Agreements (SLAs) for\ud Application-Service Provision (ASP), which is better than that provided by pre-existing languages in\ud that: it provides greater assistance in expressing conditions that mitigate the risks inherent in ASP; and\ud disputes related to agreements expressed in this manner may be more ...
https://www.techdonut.co.uk/it-support/it-support-contracts/sample-service-level-agreement
A service level agreement (SLA) forms part of the contract between your business and its IT supplier The SLA sets out what levels of service are acceptable and - crucially - explains what compensation you will receive if the IT supplier fails to meet these levels. Sample service level agreement SLAs come in many shapes and sizes.
https://www.researchgate.net/file.PostFileLoader.html?id=57dd01cc217e20833c09de99&assetKey=AS%3A407226234753028%401474101708851
This document is a template for establishing a Service Level Agreement with an external vendor providing application support and maintenance. A Service Level Agreement can help you manage vendor ...
https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.498500
My thesis is that practical language support can be provided for Service-Level Agreements (SLAs) for Application-Service Provision (ASP), which is better than that provided by pre-existing languages in that: it provides greater assistance in expressing conditions that mitigate the risks inherent in ASP; and disputes related to agreements expressed in this manner may be more easily resolved in ...Cited by: 2
https://azure.microsoft.com/en-us/support/legal/sla/
Read the service level agreements for individual Azure Services and Microsoft Online Services to learn about uptime guarantees and downtime credit policies. ... Virtual Machines Provision Windows and Linux virtual machines in ... Web Application Firewall A cloud-native web application firewall (WAF) service that provides powerful protection for ...
https://azure.microsoft.com/en-us/support/legal/sla/cloud-services/v1_5/
In the event that more than one Service Level for a particular Service is not met because of the same Incident, you must choose only one Service Level under which to make a claim based on the Incident. Unless as otherwise provided in a specific SLA, only one Service Credit is permitted per Service for an Applicable Monthly Period. Service Credits
https://www.wolfram.com/legal/service-level-agreements/enterprise-support.html
Enterprise Support—Service Level Agreement Acceptance. Effective Date: May 14, 2018. Scope. This Service Level Agreement ("SLA") is a policy governing the use of the Wolfram Software Application ("the Software") under the terms of the Wolfram Software License Agreement (as defined below) between Wolfram Research, Inc., represented by the Wolfram Technology Group department, ("WRI", "WTG ...
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