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https://www.phaseware.com/phaseware-files-blog/phaseware-files-blog/bid/49259/what-is-level-zero-customer-support
Zero level customer support comes into play before all of the one-on-one interaction, when a customer is just starting to consider how a problem or concern could be resolved. Companies should be able to support the customer before they have even been contacted, so they have to be thinking ahead of game.
https://www.thinkhdi.com/library/supportworld/2016/level-05-automation-support.aspx
Let’s call it Level 0.5 support. It’s some assistance and will likely be enough to keep most issues off the plates of the support analysts. If good Level 0 support keeps the simplest and most repetitive issues easily accessible to the end users, then good automation should be able to handle the repetitive work of answering those frequently ...
https://www.certguidance.com/explaining-support-levels-itil-itsm/
May 04, 2019 · Tier-0 IT Support Staffing Requirement: Tier-0 (Level 0) support only requires specific technical and marketing resources to be created, maintained, and updated as and when required. A web development or mobile development team is used to create the web portal or the mobile app.
https://www.thinkhdi.com/library/supportworld/2016/focus-series-self-service-level-0.aspx
One of the top trends in the support industry over the past few years has been shift-left, which means bringing more complex work down through the tiers of support and getting the most repetitive work out to level 0, unassisted self-service.This move is important and popular for several reasons: It relieves the support center of the expense of simple, repetitive contacts
https://joehertvik.com/help-desk-definitions-level-1-level-2-level-3-support/
Level 0 support – Automated or self-service solutions that users can access themselves without the aid of the Help Desk. These include automated password resets, Web sites for requesting ITIL support, and knowledge base lookup. Level 0 support is performed without the aid of a Help Desk technician.
https://blog.kineticdata.com/what-is-this-level-0-thing/
OK Michael. This may be an older post but it confirms what is actually being adopted in 2016. AetherPal with our background in supporting Carriers in the Americas and EU has now begun building a channel of MSPs, MMS, EMaaS providers to support Level 0 for the Enterprise as mobile HD Level 1 calls are outstripping the resources.
https://specialties.bayt.com/en/specialties/q/279136/what-is-the-level-1-2-and-3-support/
Level 0 support is performed without the aid of a Help Desk technician. Level 1 support – Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
https://searchcustomerexperience.techtarget.com/definition/level-of-support-support-level
Mar 01, 2007 · If the level 2 technician cannot help the caller, a level 3 technician may be consulted either by the customer or by the level 2 technician. Some research and investigation at this level might be required, which can take time. Some companies offer certain levels of support only on a fee basis.
https://www.investopedia.com/terms/s/support.asp
Nov 25, 2019 · Support, or support level, refers to the price level that an asset does not fall below for period of time. An asset's support level is created by buyers …
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