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https://www.lawinsider.com/dictionary/level-2-support
Level 2 Support means technical support provided by one or more Technical Services Engineers or Qualified Support Employees for detailed installation problems, configuration issues, problem isolation, troubleshooting, and determination of whether there is a Problem, …
https://www.greycampus.com/blog/it-service-management/it-support-what-are-the-different-levels
Jan 19, 2018 · Tier II or Level 2, is in-detail technical support level. It costs more as the technicians are experienced and well-informed on a particular product. It is also known as administrative level support, level 2 support and many other titles.
https://searchcustomerexperience.techtarget.com/definition/level-of-support-support-level
Mar 01, 2007 · level of support (support level) Share this item with your network: Level of support indicates a specific extent of technical assistance in the total range of assistance that is provided by an information technology product (such as a software product) to its customers.
https://www.certguidance.com/explaining-support-levels-itil-itsm/
May 04, 2019 · The Tier-2 support level is for providing in-depth troubleshooting, technical analysis, and support from the backend. Functions supported by Tier-2: In-depth technical support …
https://www.techopedia.com/definition/25809/support-level
Level 2 Support: These specialists have more experience and knowledge and can assist Level 1 specialists with basic technical problems. They investigate the issues raised and check for known solutions to complex issues.
https://joehertvik.com/help-desk-definitions-level-1-level-2-level-3-support/
Level 2 support – In my world , this is generally reserved for desktop, laptop, and other user device support but it may also share work with Level 3. Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or …
https://community.spiceworks.com/topic/430268-what-is-level-1-level2-level-3-support
Jan 13, 2014 · Level 2 support usually have a couple of years experience working with the specific technology; they may also do some script writing (as opposed to running), basic programming etc. Level 3 support are the "ninjas" or "wizards"; they generally have very specific knowledge of the technology.
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