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https://www.techopedia.com/definition/25809/support-level
Support level is the extent of technical assistance provided for an IT software product to its customers. Support is normally divided into up to four levels: level/tier 1, level/tier 2, level/tier 3 and level/tier 4. The support level is based on the complexity of support provided.
https://searchcustomerexperience.techtarget.com/definition/level-of-support-support-level
Mar 01, 2007 · Level of support is the range of technical assistance offered by software companies to software users. Each company decides how many levels to have and what to name them. Level of support is the range of technical assistance offered by software companies to software users. Each company decides how many levels to have and what to name them.
https://www.greycampus.com/blog/it-service-management/it-support-what-are-the-different-levels
Jan 19, 2018 · IT support tier and IT support levels are same. Image source: https://www.setbc.org. Technical support is divided into levels or tiers, to serve the customer base. The number of levels and organization of tech support group is dependent on business need to serve and their ability.
https://www.certguidance.com/explaining-support-levels-itil-itsm/
May 04, 2019 · Explaining different IT support levels (IT Support Tiers) described in IT Service Management (ITSM). Explaining L0, L1, L2, L3, L4 levels of IT support Tiers. ... vendor software support, depot support, and other outsourced services. Issues or requests that are forwarded to Tier-4 support are monitored by the organization till the resolution.
https://www.cray.com/support/support-levels
Software support is a remote service provided to a customer when designated Cray-supplied products are not functioning as expected and assistance is required to resolve or mitigate an issue. Software support is available only to customers who have purchased hardware and software …
https://joehertvik.com/help-desk-definitions-level-1-level-2-level-3-support/
Level 1 support – Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed.
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