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https://en.wikipedia.org/wiki/Staff_and_line
Staff and line are names given to different types of functions in organizations. A "line function" is one that directly advances an organization in its core work. This always includes production and sales, and sometimes also marketing. A "staff function" supports the organization with specialized advisory and support functions.
https://bizfluent.com/info-8584290-differences-between-line-staff-functions.html
Nov 21, 2018 · Staff employees provide advice and support to line workers that is intended to help them achieve company objectives. Management has the responsibility to clearly specify the duties and authority levels of all positions in order to prevent conflict and resentment between employees.
http://leadershipsuccesshandbook.com/staffandlinefunctions.html
"Staff Interaction" traces the origins of the support Staff function and examines the relationship between the Staff and Line functions; as well as offering Leaders greater insight on effectively supervising the Staff functions and increasing their Staff's effectiveness by reducing the inter-departmental rivalry or ill-will that commonly exists between the Staff support and Line functions.
https://en.wikipedia.org/wiki/Technical_support
Technical support may be delivered over by phone, e-mail, live support software on a website, or other tool where users can log an incident. Larger organizations frequently have internal technical support available to their staff for computer-related problems.
https://safesupportivelearning.ed.gov/training-technical-assistance/roles/school-support-staff
School support staff include a variety of staff members who provide specialized instructional support as well as support to students while they utilize school facilities. School support staff play an important role in ensuring students are learning in a safe and supportive learning environment.
https://support.apple.com/contact
Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more.
https://sgclassesonline.com/childcare/childcare-basics-for-support-staff
Online class for all staff in child care. Discusses basic child behavior, proper interactions with children, health and safety, and laws governing child abuse and reporting. All classes are 100% mobile-friendly! ... Child Care Basics for Support Staff. 1 hour 0.1 CEUs. $0.
https://bizfluent.com/info-12075450-line-position-vs-staff-position.html
Staff positions support the line. They work in functions such as finance, IT, legal and human resources to help line managers accomplish their administrative responsibilities. Because staff roles are not usually customer-facing, they are often regarded as non-strategic, …
https://hbswk.hbs.edu/item/managing-the-support-staff-identity-crisis
Professor Ranjay Gulati suggests that business managers allow so-called support function employees to become catalysts for change. Harvard Business Review Managing the Support Staff Identity Crisis
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