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https://www.zendesk.com/resources/customer-service-management/
Managing a team of even the most talented customer service professionals can be difficult. While we can’t make it easy, it’s our hope that some of the lessons, tips, and philosophies in this guide will help you manage agents who are engaged with their work and primed …Author: Monica Norton
https://www.thebalancecareers.com/executive-support-and-leadership-in-change-management-1917803
Jan 21, 2019 · Successful change management requires a large commitment from executives and senior managers, whether the change is occurring in a department or in a complete organization. Leadership from the senior team is the most significant factor in helping employees to buy into and support needed changes.
https://www.ictineducation.org/home-page/2009/10/28/checklist-9-guidelines-for-managing-a-technical-support-team.html
Oct 28, 2009 · Most technical support problems have non-technical causes, and therefore non-technical solutions. If you have just started in the role of managing a technical support team, undertake a fact-finding exercise, to determine what the technical support experience is for various groups of people in the school -- including the students.
https://www.thebalancecareers.com/build-support-for-effective-change-management-1917807
Jan 27, 2019 · Align all organizational systems to support needed changes. These include the performance management system, rewards and recognition, disciplinary approaches, compensation, promotions, and hiring. A consistency across all Human Resources systems will support faster change.
https://www.teamsupport.com/
TeamSupport has drastically reduced our support team's operating costs and increased our customer satisfaction by enabling easy case tracking and updates. Matt Hillary VP of Customer Service TeamSupport has created far greater visibility for me with what my team is working on, and helped us get our response times to customers down.
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