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https://searchcustomerexperience.techtarget.com/definition/help-desk
Apr 01, 2005 · In a business enterprise, a help desk is a place that a user of information technology can call to get help with a problem. In many companies, a help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in.
https://www.collinsdictionary.com/dictionary/english/help-desk
Definition of 'help desk'. help desk. A help desk is a special service that you can telephone or e-mail in order to get information about a particular product or subject. Some modern vehicles are so complicated these days, but our help desk can sort any problem out.
https://www.bmc.com/blogs/help-desk-vs-service-desk-whats-difference/
Help Desk – the IT Help Desk is typically viewed as being more tactical with the primary goal being to help quickly resolve end users immediate needs and technical issues and incidents. The IT Help Desk can be separate or part of a larger Service Desk operation to …
https://dictionary.cambridge.org/dictionary/english/help-desk
help desk definition: a service that provides information and help to people, especially those using a computer network. Learn more.
https://joehertvik.com/help-desk-definitions-level-1-level-2-level-3-support/
One of the confusing things about Help Desk management and talking to people about an IT Operations Help Desk, is that people don’t understand what Level 1, Level 2, and Level 3 Help Desk support is (as well as Level 0 support and Level 4 support, which not everyone talks about).
https://www.techopedia.com/definition/353/help-desk
Definition - What does Help Desk mean? A help desk, in the context of IT, is a department inside an organization that is responsible for answering the technical questions of its users. Most major IT companies have set up help desks to respond to questions from their customers.
http://www.businessdictionary.com/definition/help-desk.html
help desk. Call center designed to provide users with assistance, often with computer-related or other technical issues. A help desk is usually operated by individuals that have an extensive background of the appropriate system, so that they can walk users through step-by-step solutions for their problems.
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