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https://www.quora.com/What-is-the-difference-between-a-BPO-and-a-technical-support-job
We can’t compare a ward-boy/nurse with a doctor/surgeon, isn’t it? From a certain perspective every job involving getting earnings from others in return for doing something for them is customer service. People have this professional confusion only...
https://dictionary.cambridge.org/us/dictionary/english/technical-support
technical support meaning: 1. an advice service provided, usually over the phone, to help people who have problems using a…. Learn more. Cambridge Dictionary +Plus
http://www.businessdictionary.com/definition/technical-support.html
technical support: User-friendly assistance for individuals having technical problems with electronic devices. The technical support team is composed of individuals that are familiar with the ins and outs of a device. With this knowledge, they are able to troubleshoot most problems that a user experiences. Information on how to reach technical ...
https://www.naukri.com/voice-support-jobs
Apply to 20780 Voice Support Jobs on Naukri.com, India's No.1 Job Portal. Explore Voice Support Openings in your desired locations Now!
https://en.wikipedia.org/wiki/Technical_support
Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services.
https://in.answers.yahoo.com/question/index?qid=20100927141057AAC10L6
Sep 27, 2010 · technical voice process is all about providing technical support to customers( like ISP, network or computer issues) through phone where as non technical is all about customer care, sales, motrage collection etc through phone. otherway round the non voice is …
https://www.allinterview.com/showanswers/57059/what-is-tech-support-in-non-voice-process.html
technical Support in non voice process means providing the best solution to the user either chatting or by on line handling. Provide step by step information to the user so that he may conflict his problem and may get desired result by ur direction
http://www.startupcto.com/people/hr/sample-job-descriptions/tech-support-engineer
Sep 30, 2010 · NOTE: This is a sample job description for a technical support engineer. You are welcome to copy it for your own use, but you should change it to suit your needs.You probably don't need somebody who has all of these capabilities, and you probably want to …
https://www.quora.com/What-is-non-voice-process
Non-Voice process in business process outsourcing (BPO) is a subsection of BPO in which employees sitting behind a desk and fulfilling duties the customer may not see. ... Some non-voice employees interact with customers via email & chat support b...
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