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https://financesonline.com/10-important-kpis-and-metrics-your-customer-support-team-should-be-using/
The software gives you multi-channel support capabilities, allowing you to gather and organize customer data from all customer contact points for easy service/support delivery. Reports and dashboards. Dig deep into your customers’ needs through dashboards and reports to give you metrics on your customer support performance.Author: Nestor Gilbert
https://www.infoq.com/articles/project-metrics/
Software project success has always been the goal of the industry; however the metrics that helps us measure the success have been as diverse as they could be. Depending on the particular ...Author: Carlos Sirias
https://www.extremeuncertainty.com/production-support-agile-scrum/
An article explaining how to do production support in agile / scrum software development, using best practices and real world examples ... Production support or maintenance means maintaining a system once it has gone to production, i.e. it has been released to customers. ... and can ruin some of your metrics.
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
production support). • Metrics and reporting ... maintaining the client software offshore. This is a cost-effective methodology for the client since the overheads involved in having maintenance personnel onsite is eliminated and the time zone differences are leveraged effectively. There are two
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