Find all needed information about Microsoft Incident Support. Below you can see links where you can find everything you want to know about Microsoft Incident Support.
https://support.microsoft.com/en-us/supportforbusiness/productselection
This site in other countries/regions. Algérie - Français. Argentina - Español
https://support.microsoft.com/en-us/help/4457997/microsoft-professional-support-pay-per-incident-faq
Jun 25, 2019 · If 24-hour support is selected, your company should have people available to work on the incident potentially 24 hours a day. How can I tell if my product is still in lifecycle and eligible for support? Microsoft Professional Support incidents cover the entire product lifecycle (both mainstream and extended support).
https://support.microsoft.com/en-us/help/4341255/support-for-business
Feb 28, 2019 · Microsoft provides a variety of plans to help you get the assisted business support you need, f rom premium support available day and night, to pay-per-incident options.If your organisation doesn’t have a paid support plan, choose an option below to get more info. Microsoft Unified Support
https://support.microsoft.com/en-us/help/4493586/microsoft-software-assurance-support-incident-submission
Mar 19, 2019 · The SA support offering is governed by Microsoft's current Software Assurance terms and conditions. The terms and conditions are subject to change. For more information, see the Microsoft Product List and Product Use Rights available on the Microsoft Volume Licensing Web site.
https://www.channelpronetwork.com/blog/entry/microsoft-support-cases-itpros-now-499
An incident is defined as a single support issue and the reasonable effort to resolve it. Incidents may be submitted online or over the phone. Response time will be between 2 and 8 hours, depending on severity of incident.
https://support.microsoft.com/en-us/help/2827980/definitions-of-technical-support-incidents-and-advisory-services
Jan 21, 2014 · Definition of support incidents Microsoft Dynamics Technical Support incidents can be used in scenarios for which the following conditions are true: Specific symptoms are encountered while you are using Microsoft Dynamics products. There is a reasonable expectation that the problems are caused by Microsoft products.
https://docs.microsoft.com/en-us/visualstudio/subscriptions/vs-tech-support
How to submit an incident using your benefit. Once you have your Contract ID and Access ID set up, you can use it to submit a Tech Support incident online (sign-in required), or via the Azure portal, or by calling the technical support number for your country.If you submit your incident online, you have the option to have a Microsoft Support Professional call you back.
https://mbs.microsoft.com/customersource/Global/GP/Pages/Item-Support.aspx?TermStoreId=544159fc-6634-48e2-9a1d-1d77dceec34c&TermSetId=5521126c-27b5-4aa6-9daa-96bb01250b7d&TermId=1b9ff137-b1a7-41b9-aae5-df0af9fb333d&UrlSuffix=Support_Incident_Defined
Send a Question to the Community. Can't find a solution yourself? Send a question to the Community and receive answers from other customers, partners, MVP's, and Microsoft employees.
https://blogs.msmvps.com/bradley/2014/12/02/microsoft-support-cases-for-itpros-now-499/
Dec 02, 2014 · Professional Support provides you with access to Microsoft experts, to help you address problems encountered with the development, deployment and management of Microsoft software in business environments. Professional Support is available as a single “pay-per-incident” (PPI) or an annual contract with five incidents.
https://support.microsoft.com/en-us/help/4020188/technical-support-for-microsoft-partners
Dec 12, 2019 · Important: Browser country is used to route the support incident. Scroll to the end of the page and if your country is not listed, select the nearest country with the relevant language. For example, if the URL has the locale EN-US it will route to a United States support team and the request will be worked during USA business hours and days.
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