Find all needed information about Microsoft Premier Problem Resolution Support. Below you can see links where you can find everything you want to know about Microsoft Premier Problem Resolution Support.
https://www.microsoft.com/en-us/industry/services/support
Adopt an enterprise-grade approach to support, with reliable problem resolution plus proactive, preventative care for your Microsoft investments. Premier Support for Partners Enhance your offerings by collaborating with Microsoft to deliver Premier services to your customers, while also receiving the highest ticket priority for critical cases.
http://download.microsoft.com/download/0/1/8/01849D27-C75E-4643-9289-DBBF78A90376/premier-support-software-assurance-datasheet.pdf
Premier’s Problem Resolution Services (AKA Reactive or PRS) hourly rate. Incidents converted this way are subject ... About Premier Support & Problem Resolutions Services More info about Software Assurance ... Microsoft Premier Online (MPO) a secured online portal exclusively available for Premier …
https://serviceshub.microsoft.com/support/contactsupport
The Services Hub helps customers stay connected and be proactive by providing visibility into their Microsoft products and services, training and support resources customized for them, and solution monitoring to help prevent and resolve issues faster.
https://kurtsh.com/2018/08/07/howto-use-microsoft-software-assurance-24x7-problem-resolution-support-incidents/
HOWTO: Use Microsoft Software Assurance 24×7 Problem Resolution Support incidents. ... If you have a Premier Support Agreement with Microsoft however, this is the highest tier of support and your experience will always be better calling in to Premier than using Professional Support.
https://www.microsoft.com/en-us/licensing/licensing-programs/faq-software-assurance
You can convert Software Assurance Problem Resolution Support incidents to Premier Problem Resolution Support until February 2021 by reserving the incidents for Premier through the VLSC and contacting your Technical Account Manager. The conversion ratio will depend on local Premier list prices and can vary by country/region.
http://download.microsoft.com/download/1/0/7/107091D5-C0EF-4455-AE8D-A3EEA3BA92B4/premier-support-for-developers-customer-brochure.pdf
• Microsoft Premier Online • Security code assessment Problem resolution • 24/7, prioritized break/fix support • Problem resolution services • Reactive onsite support Optional add-ons • Custom support agreement • Premier Mission Critical • Dedicated support engineering • Extended hotfix support • Premier Maintained Applications
https://azure.microsoft.com/en-us/support/plans/response/
Support scope and responsiveness. ... escalation and account management services are available at the Professional Direct and Premier support levels. ... may downgrade the severity level if the customer is not able to provide adequate resources or responses to enable Microsoft to continue with problem resolution efforts.
http://download.microsoft.com/download/4/6/F/46F79BDF-5662-4C84-A335-6D0B89369BA6/Premier-Support-for-Cloud-Service-Providers.pdf
What you get with Premier Support for Partners Problem resolution support Service delivery management Support assistance proactive services All Microsoft products •24/7 elevated break/fix support •Fastest response times •Multitenant-trained support engineers •Priority case handling •Critical situation support for high-priority cases
https://redmondmag.com/articles/2017/08/25/microsoft-unified-support-program.aspx
Microsoft Unified Support Replacing Premier Support Program ... offers affordable access to problem resolution, concierge services, elevated reactive support, self-help resources, and data-driven ...
https://support.microsoft.com/en-us/help/4493586/microsoft-software-assurance-support-incident-submission
Mar 19, 2019 · The SA support offering is governed by Microsoft's current Software Assurance terms and conditions. The terms and conditions are subject to change. For more information, see the Microsoft Product List and Product Use Rights available on the Microsoft Volume Licensing Web site.
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