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https://www.microstrategy.com/us/services/support/contacts
Support Liaisons should contact the Support Center from which they obtained their MicroStrategy Software Licenses. In the case of Multi-Continent Support, Support Liaisons should contact the Support Center to which they have been designated. The individual Technical Support Centers are closed on certain public holidays.
https://www.itcentralstation.com/products/microstrategy-customer-service-and-technical-support
We have our technical support team, but we have interfaced with the MicroStrategy technical support on several aspects. Most of the time, they are knowledgeable. We hear this from our customers mostly (about waiting long times for responses). Those customers that approach us, we have the right sort of contacts to give them the answers quickly.4.2/5(42)
http://www2.microstrategy.com/producthelp/10.4/WebUser/WebHelp/Lang_1033/Content/Technical_Support.htm
Apr 22, 2019 · Technical Support. If these resources do not provide you with a solution, a Support Liaison should contact MicroStrategy Technical Support. The Online Support System is the mechanism in which the Support Liaison can log new cases with Technical Support or …
https://doc-archives.microstrategy.com/producthelp/10.8/AdvancedReportingGuide/WebHelp/Lang_1033/Content/AdvancedReporting/Overview_of_level_metrics.htm
Jun 12, 2017 · Overview of level metrics. This section helps you choose the right combination of level target, filtering, and grouping (referred to as elements) to achieve your desired results. This section shows the effects of different element settings on a single metric when used in the same report. The effects are summarized in Level metrics summary table.
https://doc-archives.microstrategy.com/producthelp/10.11/WebUser/WebHelp/Lang_1033/Content/Technical_Support.htm
Sep 27, 2018 · Technical Support. If you have a question about a MicroStrategy product, you should first take the following steps: Refer to the product manuals, online help, MicroStrategy Readme, and release notes. Consult the online knowledge base at the MicroStrategy website.
https://doc-archives.microstrategy.com/producthelp/10.6/ProjectDesignGuide/WebHelp/Lang_1033/Content/ProjectDesign/Fact_tables__Fact_data_and_levels_of_aggregation.htm
Mar 15, 2017 · The levels at which facts are stored become especially important when you begin to have complex queries with multiple facts in multiple tables that are stored at levels different from one another, and when a reporting request involves still a different level. You must be able to support fact reporting at the business levels which users require.
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