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https://www.dell.com/downloads/global/services/prosupport/en/mission_critical_prosupport.pdf
Spend less time troubleshooting and permit Dell to monitor and send alert notifications for most Mission Critical servers. Utilize Dell’s new Phone Home capability to generate support cases with predetermined failure analysis so you can see eye-to-eye with Dell technical support when a hardware failure occurs.
https://www.vmware.com/support/services/mission-critical.html
AT A GLANCE. VMware Mission Critical Support is offered as a supplement to the VMware Production Support and Subscription Service. This service is designed for customers who need access to senior-level, proactive support staff to keep their virtual infrastructures up and running 24x7.
https://esj.com/articles/2010/01/26/hardware-support.aspx
Best Practices for Mission-Critical Hardware Support. A two-part approach can help IT comply with SLAs to satisfy end users. 01/26/2010; by Gary Weiss . For manufacturers and service providers of high-tech equipment, including enterprise systems and data storage, downtime costs money and damages customer service.
https://myriad360.com/product/dell-emc-m-psm-hw-i-001/
PROSUPPORT W/MISSION CRITICAL-HARDWARE., DELL-EMC-M-PSM-HW-I-001 - Myriad360. Request a Consultation. We’re here to make IT easy. Fill out the form below and one of our experts will get right back to you. ... Dell Support - Comprehensive Support for Dell Device.
https://www.forcepoint.com/support/forcepoint-technical-support
- Mission critical applications or the majority of users are impacted. Up to 4 Business Hours. Up to 2 Hours. Up to 2 Hours. Severity Three Business is not affected but symptoms exist - a Forcepoint product is functioning in a restricted fashion and a workaround exists ... Support for hardware : ...
https://www.army-technology.com/news/perspecta-mission-critical-hardware-support/
Perspecta subsidiary Enterprise Services has secured a contract to support the US Department of Defense’s (DoD) mission-critical hardware and software. With a maximum ceiling value of $564m if all options are exercised, the contracted task order will continue for a period of five years.Author: Lroy
https://www.techopedia.com/definition/23583/mission-critical-system
Mission Critical System: A mission critical system is a system that is essential to the survival of a business or organization. When a mission critical system fails or is interrupted, business operations are significantly impacted. A mission-critical system is also known as mission essential equipment and mission critical application.
https://www.nutanix.com/support-services/product-support/product-support-programs
Nutanix’s product support programs* are designed to meet the needs of any size organization, from small and midsize businesses (SMB) that may have limited operations and constrained resources, to large enterprises that operate business and mission-critical 24×7 operations.
https://www.nutanix.com/support-services/product-support/faqs
Entitlement is based on the support offering (Production or Mission Critical) purchased by the customer and drives the SLA and hours of support (24/7 or 8/5). Nutanix will not provide support if the customer does not have a valid support contract for the hardware asset (NX appliances) and software asset (Software Only licenses).
http://marketing.dell.com/Global/FileLib/hp_microsite/dell-support_services.pdf
Multivendor Hardware Support Manage mixed vendor hardware environments directly with Dell. • Single phone number to call for support across all assets. • Consolidate hardware under a single support contract. • Manage expiring warranties and support beyond three years. Mission Critical Service Dell’s most rapid resolution option.
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