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http://www.bb-elec.com/Learning-Center/All-White-Papers/Fiber/MTBF,-MTTR,-MTTF,-FIT-Explanation-of-Terms/MTBF-MTTR-MTTF-FIT-10262012-pdf.pdf
MTBF, MTTR, MTTF & FIT Explanation of Terms Introduction MTBF, MTTR, MTTF and FIT Mean Time Between Failure (MTBF) is a reliability term used to provide the amount of failures per million hours for a product. This is the most common inquiry about a product’s life span, and is important in the decision-making process of the end user.
https://raygun.com/blog/what-is-mttr/
Jun 07, 2018 · MTTR or Mean Time to Recovery, is a software term that measures the time period between a service being detected as “down” to a state of being “available” from a user’s perspective. This measurement can then be used to calculate the financial impact on the company. The “R” in MTTR can refer to several things: Repair, Respond, Recover.
https://www.opservices.com/mttr-and-mtbf/
Whereas the MTTR, or Mean Time To Repair, is the time it takes to run a repair after the occurrence of the failure. That is, it is the time spent during the intervention in a given process. The difference of MTBF and MTTR to MTTF. Remember that we are dealing with systems, facilities, equipment or …
https://www.splunk.com/en_us/data-insider/what-is-mean-time-to-repair.html
Mean time to repair is an essential failure metric that represents the average time it takes to repair and restore a component or system to functionality. As such, MTTR is a primary measurement of the maintainability of an organization’s systems, equipment, applications and infrastructure, as well as its efficiency in fixing that equipment when an IT incident occurs.
https://limblecmms.com/blog/mttr-mtbf-mttf-guide-to-failure-metrics/
Aug 10, 2018 · Mean Time To Repair (MTTR) refers to the amount of time required to repair a system and restore it to full functionality. The MTTR clock starts ticking when the repairs start and it goes on until operations are restored. ... Honestly - the customer support has been fabulous. We had a minor feature request that was deployed within 24 hours ...5/5
https://www.qualitydigest.com/node/20197
MTTR (Mean time to repair) Metric is widely used metric in IT service management operations irrespective of contractual agreement type. However, in fixed price contract, this metric creates an illusion for service providers that all is well.
https://en.wikipedia.org/wiki/Mean_time_to_repair
Mean time to repair (MTTR) is a basic measure of the maintainability of repairable items. It represents the average time required to repair a failed component or device. Expressed mathematically, it is the total corrective maintenance time for failures divided by the total number of corrective maintenance actions for failures during a given period of time.
https://mthfrsupport.com/
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https://en.wikipedia.org/wiki/Customer_support
Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
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