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https://www.helpscout.com/blog/multichannel-support/
Multichannel support stack = shopping at the farmer’s market Building a multichannel customer support stack is like shopping at the farmer’s market. You go to your favorite farmer for all your fruits and veggies, but maybe you pick up some special extras from other vendors. You stop around the corner for your favorite pickles or honey.
https://trakdesk.com/multichannel-support
As technology advances, there becomes an increase demand for customer service support via various channels. With Trakdesk, you can effectively manage your customers issues and interactions from multiple channels. These include your customer support portal, emails and SMS, all in one unified view and easy to manage.
https://www.teamsupport.com/blog/a-multichannel-world-demands-multichannel-support
At its core, multichannel service means customers are able to route issues and contact support teams through various channels including live chat, email, phone and self-help options. More importantly, however, is the seamlessness of each contact experience.
https://www.simplr.ai/learn/omnichannel-vs-multichannel-customer-support
May 31, 2018 · Multichannel support is exactly what it sounds like--multiple channels through which a business provides customer support. At any given time, a customer can choose to use whichever method is convenient for them. For example, if a customer has a simple question, they may choose to communicate via SMS or a live chat option.
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