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https://www.taskus.com/glossary/multi-channel-support/
Definition Multi-Channel Support is a set of two or more individual support channels that a business utilizes to communicate with end-users in its care. 100% of TaskUs inbound customer support efforts are Multi-Channel Support through the use chat, voice, in-app, email, social media, and SMS text.
https://www.phaseware.com/multichannel-support
Multichannel Support Provide a consistent experience across multiple channels. Download our Multichannel Support Guide for a comprehensive look at multichannel best practices.
https://www.salesforce.com/blog/2017/12/multi-channel-support.html
Dec 28, 2017 · Multi-channel support is when a company offers more than one of those channels as a way to interact with customers. Providing multiple channels to connect gives customers options they can choose from based on their preferred channel or issue at hand.
https://www.helpscout.com/blog/multichannel-support/
As multichannel support becomes more important to customers, building a custom stack based around a few core capabilities sets the foundation for a thriving community. With the best tool at your center, you can adapt to the constantly changing needs of your customers without skipping a beat.
https://www.manageengine.com/products/support-center/multi-channel-customer-support.html
Have you ever wondered if your phone calls and emails were playing hide and seek? If so, SupportCenter Plus' multi-channel support is exactly what you need. Track all your customer interactions irrespective of their mode so that nothing falls through the cracks ...
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