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https://www.aoy.co.za/courses/business-courses/national-diplomas/national-certificate-contact-centre-business-process-outsourcing-support/
NATIONAL CERTIFICATE: CONTACT CENTRE & BUSINESS PROCESS OUTSOURCING SUPPORT (NQF L3 SAQA ID 93997, LP 94082) This Accredited National Qualification is intended for persons who already work as Contact Centre and/or Business Process Outsourcing agents or who wish to join the contact centre and/or Business Process Outsourcing industry.The qualification provides an introduction to contact centre ...
http://regqs.saqa.org.za/showQualification.php?id=93997
The contact centre and/or Business Process Outsourcing industry is increasingly becoming more diverse, complex, and growing at a fast rate both nationally and internationally. Customer service is the key to success in the sector and this demands expert utilisation of technology which handles both basic and complex transactions.
https://www.omnihrc.com/nc-contact-centre-business-process-outsourcing-support/
This qualification introduces you to the Contact Centre and/or Business Process Outsourcing operations. It will equip you with the underpinning knowledge and skills to be able to handle both inbound and outbound interactions within different types of operations of Contact Centre and/or Business Process Outsourcing.
https://klmempowered.com/wp-content/uploads/2017/10/CONTACT-CENTRE-NQF-3.pdf
EXECUTIVE SUMMARY National Certificate Contact Centre and Business Process Outsourcing Support NQF Level 3 Faculty of Business: Management Sciences Learning Programme Title National Certificate: Contact Centre and Business Process Outsourcing Support Learning Programme ID 93997 DOL number N/A Registration End Date 2018-06-30
https://www.trainingforce.co.za/wp-content/uploads/2018/06/saqa93997.NC_.Contact-Centre-and-Business-Process-Outsourcing-Support.pdf
NATIONAL CERTIFICATE: CONTACT CENTRE AND BUSINESS PROCESS OUTSOURCING SUPPORT Page 2 of 2 Unit Standards Cluster 1 Communication Fundamentals Outcome SAQA ID Name of Unit Standard Credits Fundamental 119472 Accommodate audience and context needs in oral/signed communication 5 Fundamental 119457 Interpret and use information from text 5
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