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https://www.dell.com/downloads/emea/services/ie/en/nbd.pdf
Next Business Day On-site Service 23/04/2004 Page 1 Dell’s Next Business Day On-site Service Description (“NBD Service”) I. NBD Service Overview Next Business Day On-site Service includes, from the date of delivery, a support service designed to assist in giving you peace of mind.
https://www.dellemc.com/en-us/services/support-services/prosupport-enterprise-suite.htm
Priority access to senior ProSupport Plus engineers for faster issue diagnosis and resolution . Personalized, preventive recommendations based on analysis of support trends and best practices from across the Dell EMC customer base to reduce support issues and improve performance. ProSupport . Download ProSupport for Enterprise datasheet
https://i.dell.com/sites/csdocuments/Legal_service-Descriptions_Documents/en/us/prosupport-plus-sd-en.pdf
The following chart lists the service features of ProSupport Plus for Enterprise provided under Dell EMC’s warranty and/or maintenance terms. ProSupport Plus for Enterprise is available to support and maintain: 1. Dell EMC Equipment which is identified on the Dell EMC Product Warranty and Maintenance Table and/or on your Order Form as
https://dell.ict-hardware.com/product/dell-1y-basic-nbd-1y-prosupport-nbd/
Dell 1Y Basic NBD > 1Y ProSupport NBD Upgrade from [1 year Basic Warranty – Next Business Day] to [1 year ProSupport Next Business Day] – extended service agreement – 1 year – on-site. Dell ProSupport offers premium hardware and software support available around the clock, 24x7x365.
https://i.dell.com/sites/csdocuments/Legal_service-Descriptions_Documents/en/us/dell-prosupport-global-onsite-diagnostic-service-US.pdf
their limited hardware warranty and ProSupport, ProSupport Plus or Copilot service contract period (e.g., Next Business Day (“NBD”), two (2), four (4), or eight (8) hour response times) to be eligible for this Onsite Diagnosis Service. The response time of a technician for …
http://forum.notebookreview.com/threads/whats-the-difference-between-prosupport-and-regular-support.356011/
Feb 25, 2009 · The ProSupport model, which is only available to commercial and channel customers, will allow IT organizations to specify support requirements based on the role of the subscriber and the level of support that individual requires.
https://www.dellemc.com/nl-nl/services/support-services/prosupport-client-suite.htm
Dell EMC’s ProSupport Suite for PCs offers that level of service. Using proprietary SupportAssist 2 technology, the ProSupport Suite provides predictive alerts to help you stay ahead of issues, proactive support to help you quickly repair both hardware and software problems and priority access to ProSupport engineers – giving you 24x7 back ...
https://marketing.dell.com/Global/FileLib/hp_microsite/dell-support_services.pdf
Dell ProSupport Premium hardware and software support available around the clock, 24x7x365. • Single point of accountability with highly-trained experts. • Next Business Day onsite service with optional parts and labor response. • Third party collaboration for hardware and software. • Escalation management with customer-set severity ...
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