Find all needed information about Netapp Autosupport Troubleshooting. Below you can see links where you can find everything you want to know about Netapp Autosupport Troubleshooting.
https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-BB7D6D5E-1A4D-43F1-A1C4-3788D1EC83A5.html
Troubleshooting AutoSupport when messages are not received If the system does not send the AutoSupport message, you can determine whether that is because AutoSupport cannot generate the message or cannot deliver the message. Troubleshooting AutoSupport message delivery over HTTP or …
https://library.netapp.com/ecmdocs/ECMP1368701/html/GUID-BB7D6D5E-1A4D-43F1-A1C4-3788D1EC83A5.html
Troubleshooting EMS events about rejected or failed SMTP attempts If the system attempted to send an AutoSupport email, but the attempt resulted in an EMS event about a rejected or failed SMTP or an unknown user, you can check the relaying configuration for the mail host to determine whether relaying is denied or incorrectly configured.
https://library.netapp.com/ecmdocs/ECMP1368701/html/GUID-F15E7666-EA7F-463F-9AC1-CFA592BC0196.html
If the system does not send the expected AutoSupport message and you are using HTTP or HTTPS, ... Troubleshooting AutoSupport over HTTP or HTTPS. If the system does not send the expected AutoSupport message and you are using HTTP or HTTPS, you can check a number of settings to resolve the problem. ... ©2016 NetApp Contact Us Environmental ...
https://kb.netapp.com/app/answers/answer_view/a_id/1029160/~/troubleshooting-workflow%3A-autosupport-failed-to-deliver-
system autosupport trigger modify -autosupport-message bmc.hb.stop -to enabled -noteto enabled -node local. If the proper fields are enabled and configured, and the system autosupport history show -delivery command does not show the expected destination, contactcontact NetApp support. Cause 2: Incorrect network configuration at user site
https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-F15E7666-EA7F-463F-9AC1-CFA592BC0196.html
If the system does not send the expected AutoSupport message and you are using HTTP or HTTPS, you can check a number of settings to resolve the problem.
https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-9554CD61-AE6F-4FDA-86A6-0E1480405873.html
These steps are for cases when you have determined that AutoSupport can generate the message, but cannot deliver the message over SMTP. If you encounter errors or cannot complete a step in this procedure, determine and address the problem before proceeding to the next step.
https://kb.netapp.com/app/answers/answer_view/a_id/1006525/~/troubleshooting-workflow%3A-autosupport-messages-are-not-received-by-netapp
Nov 28, 2017 · Cause 1: A new installation How to determine if this is the cause. Check if the controller in question was upgraded recently. No AutoSupport messages will be sent for upto 24 hours after an upgrade; this is commonly referred to as the ‘opt-out period’.
https://kb.netapp.com/app/answers/answer_view/a_id/1070605/~/troubleshooting-workflow%3A-autosupport%3A-autosupport-message-created-with-missing
For AutoSupport messages in the output of the system autosupport history show command: If the output of the system node autosupport manifest show local... command reveals the status as either requested or working in its output, contact NetApp Support. A completed AutoSupport message should never display the status as requested or working.
https://mysupport.netapp.com/portal/troubleshooting
Tools. Access a myriad of supported and free, non-supported tools on the NetApp Support Site. As a registered user, you can enable or access a variety of tools to manage your product’s lifecycle – from troubleshooting to monitoring to maintenance, and more.
https://www.netapp.com/us/media/tr-4444.pdf
AutoSupport On Demand is a capability that allows NetApp to collect AutoSupport information to troubleshoot cases without the need for customer intervention. AutoSupport On Demand enables AutoSupport messages to be sent on-demand, instead of waiting for a periodic AutoSupport message.
https://mysupport.netapp.com/portal/troubleshooting
Tools. Access a myriad of supported and free, non-supported tools on the NetApp Support Site. As a registered user, you can enable or access a variety of tools to manage your product’s lifecycle – from troubleshooting to monitoring to maintenance, and more.
https://kb.netapp.com/app/answers/answer_view/a_id/1030433/~/how-to-troubleshoot-autosupport-delivery-when-sent-over-http-or-https-
NetApp support generally diagnoses these type of issues with a packet trace while issuing an autosupport command. Ideally the transport protocol is set to HTTP during troubleshooting (as opposed to HTTPS) to prevent encryption from hindering the analysis. Note: A firewall or proxy might allow TCP port 80 traffic (HTTP) and not port 443 (HTTPS).
https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-3DAD82DB-1131-40C6-B801-0125B587598C.html
The system node check show commands can be used to verify and troubleshoot any issues related to the AutoSupport configuration and delivery. Troubleshooting the AutoSupport subsystem The system node check show commands can be used to verify and troubleshoot any issues related to the AutoSupport configuration and delivery.
https://kb.netapp.com/app/answers/answer_view/a_id/1070605/~/troubleshooting-workflow%3A-autosupport%3A-autosupport-message-created-with-missing
For AutoSupport messages in the output of the system autosupport history show command: If the output of the system node autosupport manifest show local... command reveals the status as either requested or working in its output, contact NetApp Support. A completed AutoSupport message should never display the status as requested or working.
https://kb.netapp.com/app/answers/answer_view/a_id/1006525/~/troubleshooting-workflow%3A-autosupport-messages-are-not-received-by-netapp
Nov 28, 2017 · Cause 1: A new installation How to determine if this is the cause. Check if the controller in question was upgraded recently. No AutoSupport messages will be sent for upto 24 hours after an upgrade; this is commonly referred to as the ‘opt-out period’.
https://kb.netapp.com/app/answers/answer_view/a_id/1006524/~/troubleshooting-workflow%3A-autosupport%3A-collection-failed-
Nov 28, 2017 · 1015505: Troubleshooting Workflow: How to troubleshoot AutoSupport delivery failures; 2017276: Troubleshooting Workflow: AutoSupport messages are not received by NetApp (HTTP/SMTP) or partner (SMTP) 1014215: How to troubleshoot AutoSupport delivery when sent …
https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-89735187-2E77-4F07-B9F5-C899CBD3AFBC.html
AutoSupport messages are queued for delivery, but not yet delivered. transmitting: AutoSupport is currently delivering messages. sent-successful: AutoSupport successfully delivered the message. You can find out where AutoSupport delivered the message by entering the system node autosupport history show -delivery command. ignore
https://kb.netapp.com/app/answers/answer_view/a_id/1030445/~/how-to-troubleshoot-autosupport-delivery-when-using-smtp-
Nov 28, 2017 · If you continue to experience issues, a packet trace can capture the network communication while an autosupport is generated and contact NetApp Support for additional assistance diagnosing the problem. Related Links: AutoSupport options; 1011013: How to configure AutoSupport (ASUP)s to be triggered automatically for certain EMS events
https://library.netapp.com/ecmdocs/ECMP1155684/html/GUID-BB7D6D5E-1A4D-43F1-A1C4-3788D1EC83A5.html
Troubleshooting EMS events about rejected or failed SMTP attempts If the system attempted to send an AutoSupport email, but the attempt resulted in an EMS event about a rejected or failed SMTP or an unknown user, you can check the relaying configuration for the mail host to determine whether relaying is denied or incorrectly configured.
https://kb.netapp.com/app/answers/answer_view/a_id/1029797/~/autosupport-issues-in-data-ontap-
The AutoSupport family (AutoSupport, Active IQ, and Autosuport on Demand AOD) provides simple, effective, proactive monitoring and management of your storage infrastructure. Customers, Partners, and NetApp Support will use this Technical Triage Template to begin analyzing problems with AutoSupport and quickly locate an appropriate solution.
https://www.netapp.com/us/media/tr-4444.pdf
AutoSupport On Demand is a capability that allows NetApp to collect AutoSupport information to troubleshoot cases without the need for customer intervention. AutoSupport On Demand enables AutoSupport messages to be sent on-demand, instead of waiting for a periodic AutoSupport message.
https://tv.netapp.com/detail/video/6106667239001/working-with-autosupport-in-ontap-select-deploy
Learn about the features of AutoSupport in NetApp ONTAP Select Deploy, including troubleshooting, generating AutoSupport packages, and viewing your AutoSupport history. Learn about the features of AutoSupport in NetApp ONTAP Select Deploy, including troubleshooting, generating AutoSupport packages, and viewing your AutoSupport history. ...
https://mysupport.netapp.com/info/web/findsupport.html
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https://www.netapp.com/us/products/data-infrastructure-management/active-iq.aspx
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