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https://kb.netapp.com/app/answers/answer_view/a_id/1036282/~/how-to-manually-send-autosupport-files-to-netapp-
The AutoSupport message is too big in size to fit through the mail servers size filter/policy. AutoSupport messages were not sent for whatever reason, and they need to be collected for analysis. This article describes the procedure to be followed to manually send AutoSupport files to NetApp.
https://kb.netapp.com/app/answers/answer_view/a_id/1030087/~/how-to-configure-autosupport-in-data-ontap-
Define the list of recipients who will receive AutoSupport e-mail notifications regardless of the severity level. 7-Mode options ... In these cases, the AutoSupport data has to be collected manually. See KB 1010077: How to manually send AutoSupport files to NetApp. In certain scenarios, there might be issues where AutoSupport is received, but ...
http://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-91C43742-E563-442E-8161-17D5C5DA8C19.html
If you are sending messages to your internal support organization or you chose SMTP transport for messages to technical support, configure SMTP by setting the following parameters of the system node autosupport modify command: Set -mail-hosts to one or more mail hosts, separated by commas. You can set a maximum of five.
https://library.netapp.com/ecmdocs/ECMP1196798/html/GUID-DF931E89-B833-4DED-83B5-A97F7EC97425.html
AutoSupport is a mechanism that proactively monitors the health of your system and automatically sends messages to NetApp technical support, your internal support organization, and a support partner. Although AutoSupport messages to technical support are enabled by default, you must set the correct options and have a valid mail host to have messages sent to your internal support organization.
https://library.netapp.com/ecmdocs/ECMP1610202/html/system/node/autosupport/show.html
Use this parameter to display information only about nodes that send short-note e-mail messages to the e-mail addresses you specify. Short-note e-mails contain only the subject line of the AutoSupport message, which is easier to view on a mobile device.
https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-cmpr-930/system__node__autosupport__invoke.html
If this parameter is omitted, the message is sent to the all of the recipients defined by the system node autosupport modify command. [-force [true]] - Generate and Send Even if Disabled Use this parameter to generate and send the message even if AutoSupport is disabled on the node.
https://blog.netapp.com/netapp-autosupport-is-evolving/
It’s a cloud service that combines AutoSupport telemetry and My AutoSupport features with new predictive analytic capabilities across the NetApp Data Fabric. Using the AutoSupport information gathered from your Data Fabric assets, Active IQ provides proactive insights to improve availability, efficiency, and performance of your storage ...
https://community.netapp.com/t5/Active-IQ-and-AutoSupport/ct-p/autosupport-and-my-autosupport
NetApp® Active IQ® analytics provide real-time insights and proactive support to help IT optimize data services across the hybrid cloud. Active IQ is powered by data from NetApp AutoSupport® telemetry.
http://pientarteknik.com/wp/how-to-manually-send-autosupport-messages-to-netapp/
Send the e-mail to [email protected]. Once NetApp receives the AutoSupport e-mail, assuming that it is in the correct format, it might take 24 – 48 hours for the initial AutoSupport to be displayed in My AutoSupport on the NetApp Support site. Note: Regularly sending AutoSupport messages will decrease this processing time.
https://www.netapp.com/us/media/tr-4444.pdf
AutoSupport is a mechanism that proactively monitors the system health and automatically sends messages to NetApp technical support, the internal support organization, and support partners. The AutoSupport tool from NetApp Support is one of the most important troubleshooting tools …
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