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https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
Deciding the proper user/IT support ratio. by John Sheesley in Decision Central , in ... When I was an network administrator, the ratio that we often kicked about support was 30-35:1. Justine's ...Author: John Sheesley
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
On average, each employee contacts support twice per year (.16 times per month) and average handle time is 7 minutes, by phone or email. Each organization has the same number of employees. Do they need the same number of support staff? It’s pretty obvious that they don’t, so a ratio is useless in this case (and in many real-world cases).
https://www.zdnet.com/article/users-to-tech-support-ratio/
Users-to-tech support ratio. How many employees should one tech support staff person oversee?CNET's Justine Nguyen explains the golden ratio of users to tech support …
https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · Hi, I manage a Helpdesk in a commercial environment, fortunately we are in a growing market at the moment and the company is growing. I want to establish some idea of the ratio between end-users and IT support analysts in similar (commercial) environments.
https://www.computereconomics.com/article.cfm?id=2497
Yet remarkably, network support staff levels dropped in recent years and show no signs of rebounding. This report will help IT managers determine whether their organization is keeping pace with improvements in network management by comparing their network support staffing ratios against industry benchmarks.
https://www.networkworld.com/article/2323610/staffing-by-the-numbers.html
Staffing by the numbers. ... Industry sector also plays a role in determining the ratio of IT support staff to company employees. ... On the network side of the house, the ratio of communication ...Author: Linda Leung
https://www.computereconomics.com/page.cfm?name=IT_Staffing_Ratios
IT Staffing Ratios--Benchmarking Metrics for 16 IT Job Functions . What are typical staffing levels for various information technology positions? Are we under-staffed or over-staffed in each of these IT jobs? Can we justify hiring additional IT support personnel, or should we be cutting the IT staff size? ... Network Support Staffing Ratios ...
https://network-support.com/
Good IT support can make or break your business. From servers to cybersecurity solutions, the modern workplace relies on technology to function and run smoothly. That’s why you need the right support in place to ensure optimal network performance and drive your technology return on investment.
https://www.industryweek.com/the-economy/public-policy/article/22007831/it-matters-it-support-staffend-user-ratio-short-of-ideal
Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of …
https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
Concerns of cost control combined with quality of service often make finding the optimum end-user to tech-support ratio difficult. There are a variety of factors that affect the number of support ...
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