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https://www.cogentco.com/files/docs/network/performance/global_sla.pdf
This Service Level Agreement (SLA) is a part of the customer subscriber agreement (CSA or Agreement) between Customer and COGENT. ... high-quality network to support its high-speed network services (Service). As part of this commitment, COGENT is pleased to offer eligible Customers the following guarantees as concerns the Service in North ...
https://oit.ncsu.edu/campus-it/campus-data-network/service-level-agreement-for-network-service/
This agreement is intended to document procedures for support of campus data networking services and to get service level expectations for these services. Further, this document specifies ComTech service level commitments as applied to network performance and support for all Network and OIT Desktop and Application Support customers.
https://www.qualys.com/support/sla/
Changes to Support. Qualys reserves the right to modify this Cloud Services Support Policy at any time upon thirty (30) days notice to Customer provided that Qualys shall not materially reduce the service levels stated in this Cloud Services Support Policy. Such notice may be provided by email or by posting the revised terms on Qualys’ website.
https://azure.microsoft.com/en-us/support/legal/sla/
Read the service level agreements for individual Azure Services and Microsoft Online Services to learn about uptime guarantees and downtime credit policies. ... Databases Databases Support rapid growth and innovate faster with secure, enterprise-grade, ... The Service Level Agreement (SLA) describes Microsoft’s commitments for uptime and ...
https://www.disa.mil/Network-Services/Service-Level-Agreement
The DISA, Network Services, Customer Services Division, has published the latest Telecommunications Service Level Agreement (SLA) available on this Webpage. The Telecommunications SLA reflects the most current performance commitments of each telecommunications service to mission partners, making it the formal customer-facing Telecommunications Service Level Agreement.
https://en.wikipedia.org/wiki/Service-level_agreement
A service-level agreement (SLA) is a commitment between a service provider and a client.Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. The most common component of an SLA is that the services should be provided to the customer as agreed upon in the contract.
https://www.in.gov/iot/files/Service_Level_Agreement_-_FY15.pdf
Systems Administration Services portion of this Service Level Agreement. Network Services provides State of Indiana private network support, maintenance, and management as defined in the IOT Delivery Services Network Services portion of this Service Level Agreement. Field Operations provides for the support, maintenance, and management for the ...
https://turnwireless.com/service-level-agreement/
Service Level Agreement. Turn Wireless provides business class high speed Internet services under the below service level agreement to ensure reliability, availability and performance to our customers. ... Turn Wireless provides 24 x 7 network support with proactive monitoring techniques to ensure visibility and responsiveness to our customer ...
https://www.brcc.edu/brcc/policy/sla
This Service Level Agreement (SLA) covers network and workstation services. Customers. College faculty, staff and students. Mission. Blue Ridge Community College’s computing and communications environment will support the information technology requirements related to the College’s mission and the attainment of its goals.
This Agreement represents a Service Level Agreement ("SLA" or "Agreement") between Company name and Customer for the provisioning of IT services required to support and sustain the product or service. This Agreement remains valid until superseded by a revised agreement mutually endorsed by …
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