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https://www.oclc.org/en/contacts/support.html
Contact OCLC Support in your region. Level 8, 310 King Street Melbourne 3000, Victoria AU. Support is available between the hours of 09:00 and 17:00 in your local time zone for members supported by the OCLC ANZ office.
https://www.oclc.org/en/illiad.html
Jul 17, 2019 · OCLC ILLiad software was developed by the interlibrary loan staff at Virginia Polytechnic Institute and State University and has been expanded and further enhanced by Atlas Systems, Inc., the primary developer for OCLC ILLiad. Atlas Systems continues to be a vital provider to OCLC for support and development of this product.
https://help.oclc.org/Resource_Sharing/ILLiad
When did we start with ILLiad? When does the support for ILLiad 8.7 end? When in Borrowing in ILLiad and I am searching the OCLC tab, how do I get the most results when limiting by type? When is IFM billed in Lending when you are the Lender? When is the end of Life for all versions of ILLiad 8.7?
https://support.atlas-sys.com/hc/en-us/articles/360012037614-ILLiad-Downloads
OCLC Support. Atlas Support. If you are an OCLC ILLiad Licensee, contact OCLC Customer Support: OCLC Support Form; [email protected]; 1-800-848-5800; If you are an Original ILLiad Licensee, contact Atlas Systems: Atlas Staff Directory; [email protected]; 1-800-567-7401 x1
https://help.oclc.org/Resource_Sharing/ILLiad/Troubleshooting/I_received_a_canceled_book_request_and_I_need_to_return_it_without_contacting_the_customer
If you do not want the customer to be contacted when processing the book to be checked in and returned, here are the steps you should follow: Check the book in from Lending library. This will update OCLC showing you have received the book. Route the request to "Checked Out to Customer." By doing this, you will not send out a notice to the patron.
https://help.oclc.org/Resource_Sharing/ILLiad/Troubleshooting/9.1_RENEW_BUTTON_DOES_NOT_DISPLAY
Applies to. All current version of ILLiad 9.1, The problem is caused when the user has changed the status using the DisplayStatuses table. If they change Checked Out to Customer to another status for display purposes then the dll does not see it and will not display the renew button when it should.
https://www.oclc.org/en/illiad/features.html
Jul 17, 2019 · full support from OCLC Customer Support experts; Download the ILLiad hosted service flier » ... For example, requests generated from a specific department or school can be delivered to a specific queue for expedited service. ILLiad also delivers efficient, unmediated access to online articles and e-books due to its interaction with the ...
https://help.oclc.org/Resource_Sharing/ILLiad/Troubleshooting/When_processing_Lending_Returns_in_ILLiad%2C_the_External_Status_box_is_blank
Resolution. ATLAS has reported a bug that will be fixed in a future release. There is no eta on the release update as of yet. The reported bug is in their Lending Returns will not refresh OCLC status page.; Check for future release notes to see when it is fixed.
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