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https://www.reliant-technology.com/storage_blog/third-party-support-vs-oem-maintenance/
Third-party maintenance can be the difference between comprehensive and cost-effective coverage and maintenance that bleeds your budget dry. The Trouble with OEM Support. It’s not uncommon for IT pros to feel that the Original Equipment Manufacturer (OEM) is their only option for support.
https://www.serviceexpress.com/resources/articles-and-insights/oem-maintenance-versus-tpm-maintenance/
Third-party maintenance engineers apply expertise to a variety of OEM storage, server and network gear, not just a single brand. Your issue is resolved no matter what – your third-party maintenance support engineer is your dedicated service provider and understands your custom solution.
https://www.servicesbytechdata.com/services/hardware-software-maintenance-services
Maintenance & Support When Tech Data becomes your single provider for all in- or out-of-warranty maintenance and end-of-life support, your end-users experience quality services delivered by highly responsive technicians who are multi-platform–certified. Keep Your Customers Up and Running
https://www.mneglobal.com/case-studies/oem-maintenance-support
OEM Maintenance Support Support of OEMs is a crucial part of our maintenance support and requires a high degree of interaction between M&E, our clients and our candidates.
https://www.inndts.com/complete-third-party-maintenance-support
With faster response times, flexible maintenance contracts, customized support solutions and the opportunity to extend your asset lifecycle, trusting your maintenance needs to a third-party vendor decreases capital expenditures and supports a smart IT strategy.
https://worldwideservices.net/third-party-vs-oem-network-maintenance/
One of these support services is network maintenance. OEM-sourced network maintenance often appears to be the best option for IT professionals, and is marketed as such by the OEMs themselves. The most notable benefit for businesses using OEM support is the ability of the provider to ship spare parts from warehouses when IT equipment fails.
https://serviceexpress.com/resources/articles-and-insights/shedding-light-on-oem-storage-support/
Third-party maintenance engineers stay informed of known issues, bugs, technical bulletins, etc. Relationships with OEM VARs allow third-party maintenance providers to escalate to the same back-end, high-level support available for OEM field service engineers.
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