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https://www.gartner.com/en/information-technology/glossary/software-support-services
Software support services typically include remote troubleshooting capabilities, installation assistance and basic usability assistance. Remote troubleshooting capabilities may be delivered via telephone and online communication media or without human assistance through automated means that reside on the customer’s device or are available on the Web.
http://www.businessdictionary.com/definition/software-support.html
Definition of software support: After-sales service provided by a software publisher or vendor in solving software conflicts and usability problems, and in supplying updates and patches for bugs and security holes in the program.
https://www.microsoft.com/en-us/store/b/software-support
Assure software support is available in Microsoft Store locations for in-person one-on-one appointments with a Microsoft Expert. You can also get in-store personal training and expert advice on purchases. See Software Support Service Agreement.
https://www.crossover.com/svp-of-customer-support
The products we support range from vertical specific software to developer tools to retail and everything in between. Since most of the customer we support growth through acquisition - the portfolio is a broad list comprising of SaaS, on-premise software, tech-enabled managed service and pure IT consulting companies in North America and Europe.
https://support.microsoft.com/en-us/help/4467230/assisted-software-support-options-assure-premium
Assure software support is a subscription service that gives you one year of assisted technical software support on up to five personal devices, and one-on-one in-person training, as often as you need it. You can get support at a Microsoft Store, or call Microsoft, or contact us online.
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