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https://www.31west.net/blog/companies-offshore-technical-support/
Sep 07, 2017 · History of the offshore technical support industry is instructive. It started out fairly well, cooled a bit around 2009, and picked up steam subsequently. Now, the industry is entering a new phase—one in which more and more businesses are reaping its benefits. Companies That Offshore Technical Support In India. The numbers bear this out: 1.4.8/5(5)
https://www.outsource2india.com/services/technical_support_services.asp
Outsource Technical Support to India. Technical support services are being strategically outsourced to India as global companies discover the benefits of access to an experienced team of specialists with the added benefits of improved service quality, lower costs of ownership and reduced risk.
https://www.31west.net/blog/5-biggest-us-companies-offshore-india/
Sep 07, 2017 · 5 Biggest US Companies That Offshore to India 31West ... IT & customer support to India. Initially, the company only shipped its back-office work such as accounting to India. As Ford Motor Company was pleased with the high level of quality and reliable services in India, it also set up a software development center to manage its e-commerce ...4.8/5(5)
https://www.expertcallers.com/technical-helpdesk/
Outsource Technical Support Services Quality Resolutions with Reduced Overhead Costs ExpertCallers has wide experience in providing high quality third-party technical support services to companies worldwide. Our innovative solutions have armed our clients with a range of benefits - from minimizing customer downtime to addressing issues rapidly; from accelerating company-wide adoption to ...4.1/5
https://www.outsource2india.com/callcenter/site/technical-support.asp
Outsource Call Center Technical Support Services. At Outsource2india's technical support centers, technical support outsourcing has long since evolved from simple call handling to business process reengineering. The IT Help Desk has expanded to the integrated Service Desk.
https://www.infoworld.com/article/2639155/an-edge-to-offshore-support.html
An Edge to Offshore Support Software customers sometimes worry that offshore technical support won't be aware of all the latest updates and fixes for the product.
https://www.ecommercetimes.com/story/32248.html
In a move that could dampen the tech sector's unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers complained about the quality of service. One company executive said that customers had reacted unfavorably to the fact that Dell had changed how it handled those calls.
https://www.technewsworld.com/story/32248.html
Jan 29, 2020 · In a move that could dampen the tech sector's unbridled enthusiasm for low-cost outsourcing, Dell said it would stop routing some customer-support requests to call centers in India after customers ...
https://www.techrepublic.com/blog/10-things/10-things-you-should-know-about-working-with-an-offshore-team/
Every project has challenges -- and having part of your team on the other side of the world only amplifies them. But knowing what to expect when working with an offshore group will help you avoid ...Author: Jerry Loza
https://thoughtcatalog.com/mclevin/2012/03/what-to-do-when-an-indian-answers-your-tech-support-call/
Not a day goes by without somebody talking or tweeting about an irksome encounter with an Indian customer service rep. Invariably, those complaining receive enthusiastic sentiments of empathy and support from most listeners, with many listeners subsequently sharing their own horrifying accounts of how somebody around the world in a developing country once tried to help them.
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