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http://itsm.info/ITIL.htm
ITIL ® is a registered trade mark of OGC - the Office of Government Commerce. ITIL is a set of books that have been developed, documented, and published by the UK Office of Government Commerce (OGC). They describe an integrated set of process oriented best practices for managing IT services. ... IT Service Support.
https://www.itlibrary.org/index.php?page=OGC
The Information Technology Infrastructure Library (ITIL) defines the organisational structure and skill requirements of an information technology organisation and a set of standard operational management procedures and practices to allow the organisation to manage an …
https://wiki.en.it-processmaps.com/index.php/Service_Support
ITIL Version: ITIL V2 → see also ITIL V3 2011 Processes. Process Objective: Service Support provides all operative Processes necessary for the handling of Service interruptions and for the implementation of Changes; the availability of the IT Services is thereby guaranteed.. Part of: IT Service Management Sub-Processes of Service Support
http://www.itiq.co.bw/wp-content/themes/it-iq/pdf/itil%20v3%20service%20operation.pdf
ITIL V3 – Service Operation - Página: 2 de 396 The ITIL Core consists of five publications. Each provides the guidance necessary for an integrated approach, as required by the ISO/IEC 20000 standard specification: • Service Strategy • Service Design
http://www.itsmwatch.com/news/article.php/3846206/OGC-to-Withdraw-ITIL-v2-Support.htm
OGC to eliminate v2 exams beginning in June 2010. In June 2009 OGC announced that they and the itSMF International were undertaking a survey of the IT service management community to see about the uptake of ITIL v3 and the need to retain ITIL v2.
https://en.wikipedia.org/wiki/Office_of_Government_Commerce
The Office of Government Commerce (OGC) was a UK Government Office established as part of HM Treasury in 2000. It was moved into the Efficiency and Reform Group of the Cabinet Office in 2010, before being closed in 2011.. The OGC operated through the Government Procurement Service, an executive agency now known as the Crown Commercial Service.. The purpose of the OGC was to support …
https://www.axelos.com/best-practice-solutions/itil
ITIL - IT service management ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT …
https://www.gov.uk/government/publications/best-management-practice-portfolio/about-the-office-of-government-commerce
Since 2000 the Office of Government Commerce (OGC), former owner of Best Management Practice, has been the custodian of the portfolio on behalf of the UK government.
https://tomjsmyth.files.wordpress.com/2015/04/itilv3st-itil-v3-service-transition.pdf
ITIL V3 – Service Transition - Página: 2 de 399 The ITIL Core consists of five publications. Each provides the guidance necessary for an integrated approach, as required by the ISO/IEC 20000 standard specification : • Service Strategy • Service Design
https://en.wikipedia.org/wiki/ITIL
Service support. The Service Support ITIL discipline focuses on the User of the ICT services and is primarily concerned with ensuring that they have access to the appropriate services to support the business functions. To a business, customers and users are the entry point to the process model. They get involved in service support by:
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