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https://policy.unimelb.edu.au/MPF1288
Dec 01, 2014 · This procedure applies to Information Technology Services (ITS) staff who provide direct on-call support for those systems and those parts of the University’s information technology (IT) infrastructure deemed critical. It applies to direct support and management of the systems and infrastructure, and to support for system owners.
http://www.weber.edu/ITDivision/policy_pages/on-call_procedure.html
In an effort to provide improved support for systems campus-wide, we are implementing the following policy for after-hours support for critical systems. IT Division management will determine which positions require on-call responsibilities. After-hours Coverage Coverage of after-hours support will be done on a weekly rotation basis.
https://www.lshtm.ac.uk/sites/default/files/On_Call_Policy_PSP_Policy_Procedure.pdf
6.5 Call-out payments will only be paid when an employee has actually undertaken the callout duties. 6.6 On-call and call-out payments made under this policy are pensionable and subject to deductions for taxation and national insurance. 6.7 Claims for call-out payments should be made on the monthly timesheet within this policy
https://www.hampshire.edu/it/after-hours-support-policy
After Hours Support Policy IT staff will provide on-call support coverage in the event of unexpected failure or significant problems with critical resources during non-business hours which includes weekdays after 5 p.m., weekends, holidays, or any other time the college is closed.
https://triagelogic.com/wp-content/uploads/2018/03/TriageLogic-Call-Center-Policy-and-Procedure-Feb2018-v5.0.pdf
CALL CENTER POLICY MANUAL . I. Non-Clinical Staff (NCS) A. Qualifications - HCC4a The answering service is a delegated service and establishes their policies and procedures for hiring and training the non-clinical staff. TriageLogic only contracts
https://community.spiceworks.com/topic/353100-it-on-call-policy
Jul 01, 2013 · IT on call policy. by Tammuz. on ... ERGOS Technology Partners is an IT service provider. Back in my days in an MSP, we did a weekly bonus to compensate employee's who were on-call. Granted, those of us who were on-call did not benefit like those who were hourly, but the true compensation is that we on Salary were paid based on an expectation ...
https://support.office.com/en-us/article/Microsoft-Office-Customer-Support-Policy-96162163-b3aa-498b-bbbb-5e757b0f31da
Support policy for Office for home products. The most current versions of our Office for home products include free support via phone and chat for any issue type. Note: For more information about the availability of support throughout the life of a product, ...
https://www.f5.com/services/support/support-offerings/support-policies
Any support provided will be subject to the limits specified. Support for Programmatic Interfaces requires an active F5 Support Services contract; Support for Programmatic Interfaces is the same for F5 standard and Premium support levels with the only difference being the support availability time.
https://www.windstream.com/support/kinetic-cable-tv/Service-Call-Policy
With the Windstream DISH Support page, you can find answers to popular DISH support topics. If you have a question relating to your MyDISH account or would like to reach DISH customer service, you can contact DISH using the DISH network customer service number on our Support page.
https://support.microsoft.com/en-us/help/4047326/support-policy-for-microsoft-sql-server
Oct 31, 2019 · When you set up a high availability solution for SQL Server on Windows, please refer to the support policies and requirements at The Microsoft SQL Server support policy for Microsoft Clustering and Prereqs, Restrictions, Recommendations - Always On Availability Groups.
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