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http://www.oracle.com/us/products/applications/building-online-communities-1639568.pdf
Best Practices for Building Online Communities Online communities serve a variety of business goals, such as providing service and support, fostering innovation, and building brand equity. Although each community is different, all communities share some basic principles that can guide you through the building process. Ten of them follow: 1.
https://www.zdnet.com/article/twelve-best-practices-for-online-customer-communities/
Best Practices for Online Customer Communities 1. Put the needs of the community first. Communities exist to serve the needs of their members, and in customer communities businesses …Author: Dion Hinchcliffe
https://www.socialmediatoday.com/social-business/8-best-practices-online-communities
Aug 11, 2016 · When I conduct an online community audit - usually in order to help organizations figure out why their community might not be as active as it could be - I start by explaining my philosophy around online communities. These are simple best practices that provide the context for the recommendations I provide through my audit.
https://www.zendesk.com/support/webinar/best-practices-for-online-communities-gather/
We also realize that creating an engaging online-community might seem like a daunting task, so we are here to help. Hear from Nicole Saunders, Community Manager at Zendesk, and Kasper Sørensen, Sr. Product Manager at Zendesk as they discuss best practices for growing an online support community. In this webinar we cover: The benefits of having ...
https://blog.spot.im/best-practices-for-building-online-communities/1477/
Jul 30, 2015 · Best Practices for Building Online Communities Imagine being a rockstar. You have millions of fans hanging on your every word, flocking your …
https://support.zendesk.com/hc/en-us/articles/203664086-Best-practices-Six-things-to-think-about-before-setting-up-a-community
Best practices: Six things to think about before setting up a community ... open a general community Q&A, open a feature request community, create a community for tips and best practices? Or, maybe you could do it all, like we do! ... Your support community is a living knowledge base, so create a program for regular maintenance. ...
https://www.kayako.com/blog/customer-support-blog-community-podcast-newsletter/
May 12, 2016 · “I looked around online for a place to learn about customer support, maybe exchange some ideas with others working support or find best practices… But there was none.” Chase. Support Ops is the closest you can get to taking a course in customer support.
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