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https://blog.capterra.com/the-7-best-free-help-desk-software-tools/
Its free version offers email ticketing, ticket and agent tracking, SLA management, a community forum, and knowledge-base management functionalities. The free version’s USP is the reporting functionality. It offers ticketing reports, agent dashboards, and manager dashboards that provide managers a complete view of the customer support operations.
https://www.predictiveanalyticstoday.com/top-free-open-source-helpdesk-software/
Jul 22, 2019 · 41 Free, Open Source and Top Help Desk Software : Review of 41 Free, Open Source and Top Help Desk Software including Top Free Help Desk Software : Zoho Desk, Mojo Helpdesk, Solarwinds Helpdesk, Fresh Desk, Spiceworks, C Desk, HelpDeskZ, HelpSpot are some of the top free help desk software. ... monitor and manage incoming customer support ...4.9/5(80)
https://financesonline.com/what-are-best-free-web-based-help-desk-software-solutions-for-a-startup/
osTicket is a free, open source customer support ticket management software that lets you seamlessly route inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. It comes packed with features and tools that rival premium support ticket systems on the market.Author: Nestor Gilbert
https://www.getapp.com/customer-service-support-software/help-desk-ticketing/p/open-source/
Open Source Help Desk & Ticketing Software Help Desk & Ticketing software enables customer support agents to receive and respond to service requests. It acts as a point of contact for users to get answers to questions, gain assistance in troubleshooting, …
https://opensource-it.com/helpdesk_software/
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.
https://apps.odoo.com/apps/modules/11.0/helpdesk_ticket_knowledge_base/
Knowledge Base for HelpDesk Support Ticket (Q&A) ... - Allow your support team to quickly create Knowledge Base (Q&A) from ticket in backend. - Allow your support team to search existing Knowledge Base (Q&A) and quickly reply to your customers with URL of website for that Knowledge Base (Q&A). ... Odoo is a suite of open source business apps ...
https://www.faveohelpdesk.com/
Web-based support ticket system, Easy to install, easy to use cost effective ticket management solution for startups, SME’s and enterprises. Knowledge Base An app that helps organizations to set up a knowledge base and share information with staff & customers.
https://mbs.microsoft.com/customersource/northamerica/AX/support
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https://github.com/zammad/zammad
Sep 26, 2019 · Welcome to Zammad. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails. It is distributed under version 3 of the GNU AFFERO General Public License (GNU AGPLv3).
osTicket is a widely-used and trusted open source support ticket system. Easily scale and streamline your customer service and drastically improve your customer’s experience. osTicket is a widely-used and trusted open source support ticket system.
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