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https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Operation
The objective of ITIL Service Operation is to make sure that IT services are delivered effectively and efficiently. The Service Operation lifecycle stage includes the fulfilling of user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.
https://www.axelos.com/certifications/itil-certifications/itil-intermediate-level/operational-support-and-analysis
The Operational Support and Analysis (OSA) module is one of the certifications in the ITIL ® Service Capability work stream. The module focuses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management.
https://itservicemanagement-itil.com/operational-support/
We have identified two types of “incidents” in our environment: a. Break/Fix – urgent maintenance activity to maintain SLAs; and b. Operational Suuport – not urgent however necessary for Service with SLA impacts. Question – How do we related the “operational support” component to ITIL? Thanks,
https://theitsmhub.com.au/wp-content/uploads/2015/08/The-Funnel-and-the-Pipe-ITSM-Operating-Model-QAd.pdf
A service-based operating model provides guidance for managing service delivery as an IT value stream. An Operating Model is a logical representation or blueprint of the IT value chain process architecture, agnostic to existing organizational structure and sourcing
https://derivsource.com/2014/07/10/the-operations-support-model-its-evolution-how-far-the-industry-has-come-and-where-the-industry-is-going/
Jul 10, 2014 · The operational support model for OTC derivatives is evolving to focus on post-trade processes and activities being performed immediately after trades have been executed by the front office. This trend is a result of the need to identify errors much sooner in the trade life-cycle for market, credit, settlement, and operational risk mitigation ...
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