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https://docs.oracle.com/cd/E26401_01/doc.122/e49101/T303161T303164.htm
Oracle iSupport supports only those employee users who access Oracle iSupport to request service and to meet their support needs. Oracle iSupport is not intended for support agents. Employee users access Oracle iSupport through a responsibility with a feature set …
https://community.oracle.com/thread/2291813
Sep 26, 2011 · Hi, I have a requirement to customize Oracle iSupport page (R12.1.2). This is not an OAF page, rather a JSP and most of the layout and definition is defined as AK regions and attributes. This is not an OAF page, rather a JSP and most of the layout and …
https://docs.oracle.com/cd/E18727_01/doc.121/e13495/T303161T303168.htm
Oracle iSupport is fully integrated with the Custom Menu (custom navigation) feature of the JTT tech stack. You can write a new menu renderer by implementing a JTT custom menu class and associating it with different Oracle iSupport responsibilities.
https://docs.oracle.com/cd/E18727_01/doc.121/e13495/T303161T303174.htm
Another set of profile options, which begin with CS_OWC, help to set up Oracle Web Conferencing, which Oracle iSupport can use. See the Oracle TeleService Implementation and User Guide for further information about these profile options.
https://docs.oracle.com/cd/E26401_01/doc.122/e49101/toc.htm
Integrating Oracle iSupport with Oracle Knowledge (InQuira) Overview of Oracle Knowledge Setting Up Oracle Knowledge Search. Using Oracle iSupport. Overview User Interface Basics Performing Searches Using Quick Find Searching Account Information Searching Oracle Install Base Searching Forums Searching and Browsing the Knowledge Base
https://docs.oracle.com/cd/E26401_01/doc.122/e49101/T303161T303176.htm
Oracle assumes that the reader of this document is familiar with the Oracle JTT Framework used by Oracle iSupport and the HTML, JSP, and Java technologies. The custom navigation framework provides access to all menu objects that are currently available under the Oracle …
https://community.oracle.com/thread/407781
Jul 21, 2006 · if yes, then iSupport provides this feature using Oracle Scripting. If on the other hand you are trying to ask a few questions which will help you in creating the ticket(SR), then you can have a look at the template functionality that iSupport provides out of the box, you can ask dynamic number of questions using the template.
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