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https://docs.oracle.com/cd/E23387_01/doc.23/e23199/toc.htm
Oracle Mission Critical Support Platform is designed to enable end-to-end localization by supporting multibyte characters, which means service delivery engineers can set up local language support of help desk, portal or training material. Oracle provides training material, process descriptions, and help functions in English only. ...
https://www.oracle.com/be-nl/support/advanced-customer-services/services/mission-critical-support.html
Advanced Customer Services can provide a 24/7 dedicated team of specialized support experts who know your environment and work closely with you, both remotely and onsite. Take advantage of tailored services for quicker resolution, incident prevention, and continuous optimization of your mission-critical …
http://www.oracle.com/us/support/premier/business-critical-service/overview/index.html
Oracle Business Critical Service for Systems Enhanced Support for Mission Critical Oracle Environments. Oracle Business Critical Service for Systems delivers the most enhanced level of preventative support and priority response needed to keep your mission critical systems infrastructure performing to your business’ expectations.
https://docs.oracle.com/cd/E23387_01/doc.23/e23198/intro.htm
About Oracle Mission Critical Support Platform. Oracle Mission Critical Support Platform is a fully integrated, ITIL-based operations management framework, including tools, processes, and technology, which is hosted by Oracle and delivered through the Web as a Software-as-a-Service (SaaS).
https://www.oracle.com/support/advanced-customer-services/services/
Tailored proactive services and mission-critical support to maximize the availability, performance, and value of Oracle solutions throughout their entire lifecycle. Get the confidence of tailored support that’s laser-focused on helping you achieve successful business outcomes. Secure private cloud ...
http://www.oracle.com/us/solutions/cloud/managed-cloud-services/managed-cloud-helpdesk-for-saas-3800621.pdf
Oracle Mission Critical Support for SaaS is a comprehensive service offering, with service level agreements and a fixed price, to help you get the highest value from your SaaS applications: Faster user adoption, higher user satisfaction, and higher productivity
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