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https://www.oracle.com/assets/solution-support-center-069233.pdf
Oracle Advanced Customer Services offers proactive guidance and preventative services delivered by a dedicated support team. This mission-critical support is provided through the Oracle Solution Support Center. The Oracle Solution Support Center helps drive high availability across the entire Oracle IT stack—from applications, middleware, and ...
https://blogs.oracle.com/proactivesupportepm/
Proactive insights, news and tips from Oracle Hyperion EPM and BI Support. Learn Oracle from Oracle. Build, test and deploy apps on Oracle Cloud. ... Welcome to the Monthly Index for October 2019 The following provides quick links to recent Proactive Support Blog postings for OBI and Hyperion from the past month. General Summary Business ...
https://www.oracle.com/corporate/awards/proactive-support-champion/winners.html
Implementing Oracle recommended field change orders with proactive hardware replacements, ICICI Bank changed its average operational risk index from 190 to 98; reducing outages on specific servers by 76% over the last year. Taking advantage of the Oracle Support accreditation program greatly increased the knowledge and effectiveness of employees.
https://blogs.oracle.com/support/maximizing-the-value-of-oracle-support-part-1
Oct 20, 2016 · The following is a 5-part series on Maximizing the Value of Oracle Support. I have the distinct pleasure of meeting with our customers all over the world. I enjoy working with our customers, partners and employees. I thrive on helping them understand the Value of the Oracle Support investment. Yes, it is an investment.
https://docs.oracle.com/cd/E18727_01/doc.121/e12786/T342471T342479.htm
Preventive Maintenance Setup Steps . This chapter covers the following topics: ... Customer's reactive service is effectively addressed in the Oracle Service suite of products. However, service centers also need systems that are equally effective in the proactive and reactive support scenarios. By leveraging Oracle Service and Contracts ...
https://docs.oracle.com/cd/E74665_01/MOSHP/proactive.htm
14 Proactive Hardware Services. The Proactive Hardware Services tab is visible to customers with at least one hardware support identifier (SI) in their profile. When you click the Proactive Hardware Services tab, you are taken to the Proactive Analysis Center (PAC), a single holistic system health reporting solution for proactive and reactive services accessible through the My Oracle Support ...
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