Oracle Software Technical Support Policies

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Oracle Software Technical Support Policies

    http://www.oracle.com/us/support/library/057419.pdf
    Oracle Software Technical Support Policies: 10-January-2020 Page 2 of 28 To view a comparison of these Oracle Software Technical Support Policies and the previous version of the Oracle Software Technical Support Policies, please refer to the attached Statement of Changes (PDF).

Oracle Support Policies

    https://www.oracle.com/support/policies.html
    The Oracle Software Technical Support Policies document below is the primary document used to communicate Oracle's software support policies. These policies include Oracle's software support terms, as well as provide a description of Oracle's software technical support levels. The …

Oracle Technical Support Policies

    http://oukc.oracle.com/static12/opn/events12/93616/Technical%20Support%20Policies_FINAL%20V1.pdf
    related to Oracle software, review the Oracle Software Technical Support Policies document. If your question is Oracle hardware and systems related and no product specific document exists, review the Oracle Hardware and Systems Technical Support Policies document. Oracle Technical Support Policies

Support Notices Oracle E-Business Suite Technology Blog

    https://blogs.oracle.com/ebstech/support-notices/page/11
    [Mar. 13, 2012 update: The Oracle Software Technical Support Policies document is now updated to reflect these fee waivers] Extended Support fees for Oracle E …

My Oracle Support

    https://support.oracle.com/
    Personalize My Dashboard Copyright © 2019 Oracle and/or its affiliates All rights reserved.

Support Support Resources Customer Support Oracle

    http://sharedshell.oracle.com/us/support/index.html
    Oracle's award-winning support can confront the full range of technical issues facing your enterprise. With a team of on-site engineers, extensive online assistance, and 24x7 phone help, Oracle Support can help you prevent problems, resolve issues, and upgrade to the latest releases.

Oracle Software Technical Support Policies

    http://www.oracle.com/us/support/library/057419.pdf
    Oracle Software Technical Support Policies: 10-January-2020 Page 4 of 28 fee. If support is not reinstated for the entire license set or if support for a subset of licenses from an order is reinstated, then the “License Set”, “Matching Service Levels”, and “Pricing following Reduction of Licenses or Support Level” policies will apply.

Oracle Support Policies

    https://www.oracle.com/support/policies.html
    Oracle Software Technical Support Policies. The Oracle Software Technical Support Policies document below is the primary document used to communicate Oracle's software support policies. These policies include Oracle's software support terms, as well as provide a description of Oracle's software technical support levels.

Oracle Software Technical Support Policies

    https://www.oracle.com/support/policies/software-technical-support-policies.html
    The Oracle Software Technical Support Policies is the primary document used to communicate Oracle's software support policies. These policies include Oracle's software support terms, as well as provide a description of Oracle's software technical support levels.

Oracle Financial Services Software Technical Support Policies

    http://www.oracle.com/us/support/library/fs-software-tech-support-policies-069179.pdf
    Oracle Financial Services Software Technical Support Policies The Oracle Financial Services Software Technical Support Policies have been retired. Technical support for Oracle Financial Services Software is provided under the Oracle Software Technical Support Policies which can be found at . http://www.oracle.com/us/support/library/057419.pdf.

Analysis of Oracle® Software Technical Support Policies ...

    https://www.eprentise.com/blog/the-changing-enterprise/analysis-of-oracle-software-technical-support-policies/
    A Legal Review of Oracle’s Contract in Relation to Third-Party Software General Support Policy. The Oracle Technical Support Policies expressly and unequivocally state that Oracle support of licensed, unaltered Oracle programs [emphasis added] includes support in resolving problems that the user creates (“including problems you create”).

Oracle Support Policies Oracle Italia

    https://www.oracle.com/it/support/policies.html
    The Oracle Software Technical Support Policies document below is the primary document used to communicate Oracle's software support policies. These policies include Oracle's software support terms, as well as provide a description of Oracle's software technical support levels. The Oracle …

Oracle Support - Technical Support and Lifetime Support ...

    https://blogs.oracle.com/proactivesupportepm/oracle-support-technical-support-and-lifetime-support-policy
    Oracle Software Technical Support Policies (PDF) The Software Technical Support Policies document is the primary document used to communicate Oracle's software support policies. Oracle Lifetime Support Policies - General Lifetime Support Policies for Oracle Fusion Middleware and Oracle Applications. Lifetime Support Policy: Oracle Fusion ...

Oracle Support Policy - VMware IN

    https://www.vmware.com/in/support/policies/oracle-support.html
    VMware Oracle Support Policy . Summary. VMware’s business mission is to reduce complexity, lower costs, and improve information technology service delivery for customers. This extended support policy delivers this, by driving resolution of customer technology issues that involve multiple product vendors.

Support Support Resources - Oracle Support Oracle ...

    http://sharedshell.oracle.com/us/support/index.html
    Oracle's award-winning support can confront the full range of technical issues facing your enterprise. With a team of on-site engineers, extensive online assistance, and 24x7 phone help, Oracle Support can help you prevent problems, resolve issues, and upgrade to the latest releases.

Oracle Lifetime Support Policy Changes - Performing Databases

    https://www.performing-databases.com/en/2017/02/oracle-lifetime-support-policy-changes/
    See Oracle Software Technical Support Policies – look for “Exceptions” in Section 3 – Lifetime Support Policy. Patching for 12.1.0.1 ended on 31-Aug-2016. Summary. Customers now can operate 11.2.0.4 until end of 2018 without extra support cost, as long as they have a valid “Software, Update License and Support” contract.

Analysis of Oracle® Software Technical Support Policies

    http://www.eprentise.com/wp-content/uploads/2011/05/Analysis-of-Oracle-Software-Technical-Support-Policies.pdf
    The Oracle Technical Support Policies expressly and unequivocally state that Oracle support of licensed, unaltered Oracle programs [emphasis added] includes support in resolving problems that the user creates

Oracle Software Technical Support Policies - MAFIADOC.COM

    https://mafiadoc.com/oracle-software-technical-support-policies_59b1c6a01723dddcc6dae7be.html
    Oracle Software Technical Support Policies: 09-August-2017 Page 3 of 25 Unsupported Programs Customers with unsupported programs are not entitled to download, receive, or apply updates, maintenance releases, patches, telephone assistance, or any other technical support services for unsupported programs.

Oracle’s Updated Support Policy for VMware – What it Means ...

    http://houseofbrick.com/oracles-updated-support-policy-for-vmware-what-it-means-for-you/
    Oct 15, 2019 · The announcement of the Oracle Cloud VMware Solution. This will enable customers to run their VMware-virtualized Oracle software stacks in the Oracle Cloud Infrastructure (OCI). Oracle will offer enhanced technical support for their products running on VMware in any Oracle supported computing environment.

Extended Support Fee Waived for Oracle Database 12.1 and ...

    https://blogs.oracle.com/ebstech/extended-support-fee-waived-for-oracle-database-121-and-112-for-oracle-e-business-suite
    The Lifetime Support section of the Oracle Software Technical Support Policies documents the Extended Support fee waiver. To contact Oracle and determine your eligibility for either the Extended Support fee waiver or credit for previously paid Extended Support fees, you can either access your on-premises Oracle Premier Support Renewal ...

Release Schedule of Current Database Releases - Oracle

    https://support.oracle.com/knowledge/Oracle%20Database%20Products/742060_1.html
    Additional support was available via Market Driven Support through July 2019, See Oracle Software Technical Support Policies. HP-UX, Linux, and Windows Itanium - patching ended Dec 2015 and these platforms are not included in Market Driven Support; 10.2.0.4. …

VMware Support Policies

    https://www.vmware.com/support/policies.html
    Oracle Support Policy; Palo Alto Network Support Policies; Pivotal Support Policy; Remote Support Security; Renewals Policy; SDK Support Policy; Security Response; Severity Definitions and Response Times; Submitting a Support Request; Support for Microsoft Software in VMware Virtual Machines; Support Services Sub-processor List; Third Party ...

MySQL :: MySQL Technical Support

    https://www.mysql.com/fr/support/
    Oracle's Lifetime Support Policy has three options. MySQL Premier Support - 5 years, starting at GA, of Premier Support that includes MySQL maintenance releases, …

My Oracle Support

    https://support.oracle.com/
    Personalize My Dashboard Copyright © 2019 Oracle and/or its affiliates All rights reserved.

ORACLE INFORMATION-DRIVEN SUPPORT

    http://profitconcepts.com/docs/lifetime-support-applications.pdf
    The Lifetime Support Policy provides access to technical experts for as long as you license your Oracle products and consists of three support stages: Premier Support, Extended Support, and …

MySQL :: MySQL Technical Support

    https://www.mysql.com/about/legal/lifecycle/
    Oracle's Lifetime Support Policy has three options. MySQL Premier Support - 5 years, starting at GA, of Premier Support that includes MySQL maintenance releases, updates, fixes (error correction), and security alerts. MySQL Extended Support - 3 years of extra support including error correction, beyond the Premier Support period, for specific MySQL releases. Includes MySQL maintenance releases, …



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