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https://www.oracle.com/in/support/contact.html
Oracle provides essential support services including 24/7 technical assistance, powerful proactive support resources, and product updates. With global coverage and 50,000+ development engineers and customer support specialists, Oracle delivers complete, dependable, fully-integrated service.
https://www.quora.com/How-do-I-escalate-a-SR-on-Oracle
May 18, 2017 · 1. Call Oracle toll free number 18004258448 and ask them to escalate and they will ask you for some info like manager details and work time. 2. Comment on the SR about the same with manager name,email id and phone.
https://blogs.oracle.com/support/request-support-management-attention-sr-attention
Apr 13, 2015 · Request for Support Management Attention will help. The shortest path to least resistance regarding any technical service request is Support Management Attention – first and always. Until you’ve spoken to a manager from Oracle Support, how does Oracle Support know where/when the service gap is and how to remedy it?
https://docs.oracle.com/cd/E25290_01/doc.60/e25224/srhome.htm
Draft SRs are also created by Auto Service Request (ASR) and Oracle Enterprise Manager.To view or update a draft SR, click the draft SR Number or Problem Summary link in the Draft Service Requests region. To delete a draft SR, in the draft SR row click the red x in the Delete column. Draft SRs are visible to anyone with the SI associated with ...
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