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https://blogs.oracle.com/support/support-escalation-processagain
Aug 19, 2009 · Do you have a Support delivery concern? Are your expectations not being met or understood? Use the Escalation Process. The shortest path to least resistance to the resolution of any technical service request is escalation – first and always. Until you’ve spoken to a Manager from Oracle Support, an escalation has not occurred. Does that ...
https://www.oracle.com/support/contact.html
Oracle provides essential support services including 24/7 technical assistance, powerful proactive support resources, and product updates. With global coverage and 50,000+ development engineers and customer support specialists, Oracle delivers complete, dependable, fully-integrated service. Find ...
https://www.ecapitaladvisors.com/blog/dos-donts-oracle-support-escalation/
The DOs and DON’Ts of Oracle Support Escalation. 11/03/2017. If you are an Oracle Premier Support Customer and you run into an issue with any of your EPM products, you are entitled to full support, up to and including full recreation of your issue in a test environment by Oracle…
https://www.mytechdocs.com/oracle-support-escalating-process/
Oct 07, 2014 · Call Oracle Premier Support (1.800.223.1711) and select the option for an existing SR> Enter your SR number and follow the menu option to escalate your SR> Inform the engineer that you would like to escalate and speak with an escalation manager.
https://community.oracle.com/thread/1125585
Sep 02, 2010 · Once you have completed the review, should you still need to escalate your Service Request, simply telephone Oracle Support to update your Service Request. When you reach a Dispatcher, provide the Service Request number and ask for the Service Request to be escalated.
https://docs.oracle.com/cd/E18727_01/doc.121/e13407/T87077T87120.htm
Oracle Workflow is used to send out workflow notifications to relevant resources when an escalation document is created or updated. Territory Manager is used to automatically retrieve qualified escalation resources identified in the territories when using Assignment Manager with …
https://www.quora.com/How-do-I-escalate-a-SR-on-Oracle
May 18, 2017 · Oracle Support Contacts Once you are dialled in, press the relevant keys, and mention your SR number and then ask for an escalation. Oracle will escalate, only if there is a SLAs breach or improper updates.
https://blogs.oracle.com/support/request-support-management-attention-sr-attention
Apr 13, 2015 · UPDATE: Escalation as a term means CRISIS (the sky is falling, mission critical), and your management and Oracle's management will be in ongoing conversations. It within the Support Manager's discretion if a Service Request is marked escalated.
http://support.oracle.com/
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