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https://www.oracle.com/support/contact.html
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https://blogs.oracle.com/support/support-escalation-processagain
Aug 19, 2009 · Do you have a Support delivery concern? Are your expectations not being met or understood? Use the Escalation Process. The shortest path to least resistance to the resolution of any technical service request is escalation – first and always. Until you’ve spoken to a Manager from Oracle Support, an escalation has not occurred. Does that ...
https://blogs.oracle.com/support/request-support-management-attention-sr-attention
Apr 13, 2015 · Step 3 – Request Support Management Attention. "The magical phrase that pays": Here is my existing Service Request #, I would like to speak with and receive a callback from the Support Manager. This used to be called the Escalation/Duty Manager 9+ years ago.
http://support.oracle.com/
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https://www.oracle.com/in/support/contact.html
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https://www.quora.com/How-do-I-escalate-a-SR-on-Oracle
May 18, 2017 · 1. Call Oracle toll free number 18004258448 and ask them to escalate and they will ask you for some info like manager details and work time. 2. Comment on the SR about the same with manager name,email id and phone.
https://docs.oracle.com/cd/E18727_01/doc.121/e13407/T87077T87120.htm
Overview of Oracle Escalation Management. A company, using Escalation Management, can re-prioritize, reassign, and monitor a situation to a satisfactory completion. There are two types of escalations: reactive and proactive. Each are discussed in the subsequent sections. Escalation Manager is the "reactive" end of Escalation Management.
https://community.oracle.com/thread/1125585
Sep 02, 2010 · The Support Analyst will then engage the Service Request Escalation Owner who will be responsible for managing your escalation. Requesting a Service Request escalation via My Oracle Support is also an option; however, the same escalation information must be …
https://www.ecapitaladvisors.com/blog/dos-donts-oracle-support-escalation/
The DOs and DON’Ts of Oracle Support Escalation. 11/03/2017. If you are an Oracle Premier Support Customer and you run into an issue with any of your EPM products, you are entitled to full support, up to and including full recreation of your issue in a test environment by Oracle’s own development team, if necessary. ... Call the Global ...
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