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Oracle's award-winning support can confront the full range of technical issues facing your enterprise. With a team of on-site engineers, extensive online assistance, and 24x7 phone help, Oracle Support can help you prevent problems, resolve issues, and upgrade to the latest releases.
https://community.oracle.com/thread/3540328
Mar 31, 2014 · If you have a support contract with Oracle, they provide you with a Contract Support Identifier (CSI). You can register and log questions or problems you are having. Each question or issue is one service request, and you get an SR number to identify it.
https://www.mandsconsulting.com/escalate-oracle-sr-tar-how-to/
Escalate Oracle SR (TAR) – How To I’m not sure why, but I find myself having to do this quite often these days; not so much to actually escalate the severity …
http://www.dba-oracle.com/t_linux_oracle_tar_command.htm
Using tar, the Tape Archiver. Originally written to manipulate magnetic tape devices, the tar command, short for tape archiver, can be used to create or read tar archives.Tar archives, sometimes called tarballs, typically can be identified by the .tar file extension, though this is not a requirement.
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Customer Downloads. If you already have a commercial license, you should download your software from the Oracle Software Delivery Cloud, which is specifically designed for customer fulfillment.. For patches, see My Oracle Support.
https://www.oracle.com/support/policies.html
Oracle’s Global Customer Support Security Practices apply to standard technical support services and hardware warranty services. They describe Oracle’s overall approach to information security as well as the specific security controls applied to standard technical support …
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